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6. SERVICE POLICY
Product Repair <Japan> By unit replacement of major units (including print heads)
<Others> By product exchange with the same or successive model, or
by replacement of major units or external components if
Product Exchange servicing is not feasible
Major Unit Repair By the local sales companies
IWS [ ] Applicable [V] Not applicable
Service Plan
Service Method Should be determined by each sales company according to this
Service Plan.
Available Parts <Japan> Parts specified in this Service Plan, Parts Catalog, and
Service Information bulletins
Electrical custom parts listed in this Service Plan are
available only in 2 order windows.
<Others> Parts specified in this Service Plan and in the Simplified
Service Manual
Supply Period <Japan> During production, and for 5 years after discontinuance of
production.
<Others> During production, and for 2 years after discontinuance of
production (except the printer head, whose supply period is
5 years after discontinuance).
Final Order <Japan> YFI in the 5th year after discontinuance of production
<Others> YFI in the 2nd year after discontinuance of production (For
the print head, YFI in the 5th year after discontinuance of
production)
Stock Date SENSO Parts, Starter Parts: From August 15, 2007
Other parts: From November 15, 2007
Service Parts
Repair by Canon Inc. Not available. (No repair is conducted by Canon Inc.)
Available Parts <CMJ, CUSA> All parts
<Others> Parts specified in the Parts Catalog
Supply Period During production
Parts for
Refurbishment
Final Order 3 months prior to discontinuance of production
Service Materials Service Manual and Parts Catalog (Japan), Service Information (others)
Special Tools See Chapter 4-4, Special Tools.
Service Training [V] Applicable [ ] Not applicable
Remarks Disclosure of this plan to any outside parties including OEM customers is strictly prohibited.
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