1-4. FAX Error Troubleshooting
For errors other than those listed below, please refer to the "G3 / G4 Facsimile Error Code List (Rev. 2." (HY8-
23A0-020 in English, HY8-22A6-020 in Japanese).
(1) User error codes
(2) Service error codes
Error
code
TX / RX Meaning
Solution
(Parts that are likely to be faulty)
#001 TX Document jam - DF unit
#003 TX / RX Document is too long, or page time-over - DF unit
#005 TX / RX Initial identification (T0 / T1) time-over - Check the telephone line type settings
(rotary pulse / touch tone).
#009 RX Recording paper jam, or no recording paper - ASF unit
- Pick-up arm unit
- Cassette unit
- Pressure roller unit
#012 TX No recording paper at the receiving machine
#017 TX Redial time-over, but no DT detected
#018 TX Auto dialing transmission error, or redial time-
over
- Check the telephone line type settings
(rotary pulse / touch tone).
#022 TX Call failed (no dial registration) - Register a dial number.
#037 RX Memory overflow at reception of an image - Delete unnecessary image data from the
memory.
#085 TX No color fax function supported in the
receiving machine
- Send a fax in the B&W mode.
#099 TX / RX Transmission terminated mid-way by pressing
the Stop button
#995 TX / RX During TX (sending): Memory transmission
reservation cancelled
During RX (receiving): Image data received
in the memory cleared
Error
code
TX / RX Meaning
Solution
(Parts that are likely to be faulty)
##100 TX Re-transmission of the procedure signal has been
attempted the specified number of times, but
failed.
- Try a higher transmission level.
##101 TX / RX Sender's modem speed does not match the
receiving machine.
##102 TX Fallback is not available. - Try a higher transmission level.
##103 RX EOL has not been detected for 5 seconds (or 15 - Increase the transmission level of the
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