Home > Troubleshooting > About Errors/Messages Displayed > An Error Message Is Displayed on the LCD
U304
An Error Message Is Displayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
Note
"Support Code" on the table below means the error number. It appears on the LCD and the computer
screen with a message when an error occurs.
Support Code Message Action
1401 Print head is not installed.
Install the print head.
The FINE cartridge is not installed.
Install the FINE cartridge.
Replacing a FINE Cartridge
Appropriate FINE cartridge is not installed.
Install the appropriate FINE cartridge.
Replacing a FINE Cartridge
If the error is not resolved, contact the service
center.
1403 The type of print head is
incorrect.
Install the correct print head.
1485 Appropriate ink cartridge is not
installed.
Install the appropriate ink
cartridge.
Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink
cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's
Stop button.
Replacing a FINE Cartridge
1687 The following ink cartridge
cannot be recognized.
The FINE cartridge is not installed properly.
Open the paper output cover. When the head cover
opens, push up the ink cartridge lock lever to
confirm that the FINE cartridges are installed
properly. After that, close the paper output cover.
If the error is not resolved, remove the FINE
cartridges, then install them again.
Replacing a FINE Cartridge
1487
1486
Some ink cartridges are not
installed in place.
Make sure that each FINE cartridge is installed in
the correct position.
Replacing a FINE Cartridge
1684 The following ink cartridge
cannot be recognized.
The ink cartridge cannot be recognized.
Printing cannot be executed because the ink
cartridge may not be installed properly or may not
be compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's
Stop button.
Replacing a FINE Cartridge
1682 The following ink cartridge
cannot be recognized.
The FINE cartridge cannot be recognized.
Replace the FINE cartridge.
Replacing a FINE Cartridge
If the error is not resolved, the FINE cartridge may
be damaged. Contact the service center.