Carrier Connect - Fault Definitions

Troubleshooting
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 39 All rights reserved
Fault definitions
The following Fault messages are displayed and logged in the banner during the fault condition and then sent to
the Cloud server.
Faults
Condition
ID TEMP SENSOR HIGH
Temperature reading > 122°F
ID TEMP SENSOR LOW
• Temperature reading = 0
• Reading not available
REMOTE SENSOR HIGH
Remote temperature > 122°F
NOTE Displayed only if REMOTE SENSOR
is set to
INDOOR or AVERAGE.
REMOTE SENSOR LOW
Remote temperature = 0
NOTE Displayed only if REMOTE SENSOR is set to INDOOR or AVERAGE.
HUM TEMP SENSOR HIGH
Humidity sensor temperature > 122°F
NOTE Displayed only if using humidity temperature as a backup source during a
fault condition with the primary temperature sensor.
HUM TEMP SENSOR LOW
Humidity sensor temperature = 0
NOTE Displayed only if using humidity temperature as a backup source during
a fault condition with the primary temperature sensor.
ID TEMP RANGE HIGH
Indoor temperature is > 99.0°F
ID TEMP RANGE LOW
Indoor temperature is < 40.0°F
HUM SENSOR FAILURE
Any of the following:
• Humidity sensor timed out
• Humidity reading is > 99%
• Humidity reading is 0
HUMIDITY RANGE HIGH
Humidity reading is > 90%
HUMIDITY RANGE LOW
Humidity reading is < 10%
COM ERROR BACK PCB
Valid packet has not been received from back PCB within last 15 seconds
OUTDOOR SENSOR FAILURE
OD temp > 127 or < -60
NOT CONNECTED TO SERVER
Not connected to Ayla server
NOT CONNECTED TO ROUTER
Router signal strength is 0 = no bars = not connected
WI-FI HARDWARE FAULT
Communications error occurred with Wi-Fi module (resets after valid message
received)
ECONOMIZER FAULT
Contact closure on remote sensor input, as determined by Economizer