Alarm troubleshooting
User Guide
User Guide
5-13
20062 Not Signed
Upgrade Package
Software upgrade failed due to wrong
non-signed upgrade file.
An upgrade using wrong
non-signed file has been
attempted.
No action is needed; the
upgrade is rejected by the
device.
20063 Integrity Check
Failure
Software upgrade failed due to corrupted
file.
An upgrade using corrupted
file has been attempted. No
action is needed; the
upgrade is rejected by the
device. Upgrade should be
reattempted to discard file
corruption during transfer.
If upgrade fails again, please
contact Verizon Wireless
Customer Service.
20064 Unable to get IP
from DHCP
The unit failed to acquire a local IP
address from the local DHCP server.
Verify the configuration of
the LAN router and reboot if
necessary to assign a valid
IP to the device.
20065 Unable to get
operator certificate
from CMS server
The device cannot retrieve the operational
Certificates from Verizon's Network.
Please check the LAN/
Firewall settings,
connectivity status and
available bandwidth. The
device will reboot
automatically and try
establishing the connection
again.
If the problem persists,
please contact Verizon
Wireless Customer Service.
20066 Clock
synchronization
problem
There is an issue with the GPS. Ensure open view of the sky.
LTE service may degrade if
the unit operates for long
period of time without
synchronization.
Table 5-2. Alarm troubleshooting (continued)
Unique
Alarm ID
(Code)
Alarm Description Recommendation
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