Cancelling an Alert
To cancel an alert, press and hold one button on either side of GO during the pre-alarm period. GO
will say, “Cancelled” and vibrate once. If the alarm has already sent, simply speak to the operator
and let them know that assistance is not required.
Different outcomes when cancelling an emergency alert:
• During an emergency event, press and hold a single button on GO until it announces,
“Cancelled.” During Pre-alarm it will take one (1) second. After voice contact, it will take five
(5) seconds.
• If configured to do so, an alert for help can be cancelled mid-call with the operator, and this
will end a call and return GO to normal operation. No longer sends GPS or receives voice
calls.
• GO can be configured to cancel after the voice call has ended. When the operator hangs up,
GO will continue to pulse green and send GPS coordinates. GO can be cancelled by pressing
one button for five seconds. GO will announce, “Cancelled” and vibrate once, then return to
normal operation.
• If the user does not cancel, and after a predefined period of time where there is no voice
contact (typically twenty minutes), then GO will timeout and return to normal operation.
System Check
A System Check provides the user with current information on the battery level, cellular coverage,
and when configured to do so, GO will check that a GPS location can be obtained and the
coordinates logged from the current location.
•
When installing GO perform some System Checks around the property to determine
whether GO will work in and around a user’s home environment, and to make sure there is
good cellular coverage.
•
During installation demonstrate to the end user how to perform a System Check so they can
check all the places that they commonly visit to ensure that the cellular coverage is
adequate if an alert for help is required when they are away from home.
Press and hold one button on either side of GO.
Please do not press both buttons together, as this will send a request for help.
A chime will play to indicate that System Check has been activated, and GO will illuminate
blue to confirm the end user is currently in this function.
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