Installer Mode
10.1 Accessing Installer Mode
• To access Installer Mode, place GO on the charger with the ‘walking person’ facing up.
• Check that the device is charging or charged. The light ring on GO will illuminate blue or
green, and the charging dock will illuminate blue to indicate that charging has started.
• Press and hold the top button for at least ten (10) seconds while the device is on the
charger.
• A voice message will play stating ‘Installer Mode’ has started; the light-ring will illuminate
purple on GO.
• The following message will be played: “Installer Mode, your ID number is 1234.”
• At this point GO can be removed from the wireless charger. Installer Mode will continue to
operate.
• Press a single button on either side to cycle through the various options in Installer Mode.
• Press two buttons at the same time to select and change an option.
• Installer Mode will exit automatically after 10 seconds if no button press occurs.
Installer Mode has the following options:
10.2 Flight Mode
Flight Mode has been designed to stop all functionality including Lost Mode, 3G test signals, fall
detection (if enabled), Pearl RF test signals, and automated voice notifications for low battery. If a
user intends taking GO on an aircraft, Flight Mode must be enabled before take-off.
• During normal operation, press and hold a single button on GO for ten (10) seconds to start
Flight Mode. The ‘System Check’ start-up sound will play, but there is no voice message.
• If you release the button earlier than ten seconds, then the System Check will start.
• When ten seconds is reached a voice file will play, “Flight Mode enabled. All functions
suspended until button press, or placed on a charger.”
• A report is sent to monitoring when Flight Mode is enabled.
o This report will usually take less than a minute, however, it can take up to 16 minutes if
GO continues to try and send the Flight Mode report and is unable to do so. (This is also
dependent on the low priority retry attempts assigned in configuration per customer.)