CE318-T Photometer
User Operation Manual
Revision V4.10 October 2021
85
10 After-Sales Service and Customer Relations
For any technical information about the instrument or for any issues please contact
Cimel at:
Cimel Electronique S.A.S
172 rue de Charonne
75011 Paris
FRANCE
Phone: (+33) 143 487 933
Email: support@cimel.fr
Cimel can use Skype and Team Viewer to provide technical support. When contacting
us please indicate:
• The reference and the serial number of your product.
• Your email.
• Optional: Skype and/or Team Viewer address.
In term of technical support, Cimel policy is to diagnose issues using remote
maintenance. It avoids a long period without the instrument running and it avoids
sending back all the material to the factory in most of the cases.
Always contact technical support before sending back the photometer.
After an instrument failure, wait a diagnosis before making any intervention on it. Never
try to replace a component by yourself without CIMEL approval.
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