Cisco 3000 - Troubleshooting Presentation Devices

9-25
Cisco TelePresence System 3000
OL-14521-01
Chapter 9 First-Time Setup
Setting Up CTS Components
If the input image is displaying correctly, you should see an image projected on the projection surface.
Step 17 If the image is out of focus or is too small, use the projector focus ring to focus the image and use the
zoom lever to create the largest possible image.
Step 18 Click Stop in Cisco TelePresence System Administration to remove the test pattern and complete the
projector test.
Troubleshooting Presentation Devices
Use Table 9-5 to troubleshoot problems with presentation devices.
Ta b l e 9-5 Troubleshooting Chart for Presentation Device Problems
Problem Possible Cause Possible Solution
Test pattern is not displayed. Projector power switch is off. Check projector power switch.
Switch the projector on/off
rocker switch to the ON position.
Test pattern is not displayed. Power cable is not connected. Check to see if the LED on the
top of the projector is
illuminated; it can be either
green or yellow. If the LED light
is not illuminated, make sure that
the power cable is plugged in.
Test pattern is not displayed. Video cable connector is not
connected to the projector or to
the primary codec.
Check that the video cable
connector is plugged into the
projector and into the correct
connector on the primary codec.
Contact Cisco technical support
if you are certain that the cabling
is correct and power is applied to
the system but no image is
displayed.
Test pattern is not displayed. Projector is set up to receive PC
input instead of input from its
video cable connector.
Use the projector remote control
to configure the projector for HD
video input. If your system
includes an Auxiliary Control
Unit, click Set Projector
Defaults.
Test pattern is not displayed. Object is blocking the path of the
projector.
Remove any objects blocking the
projector lens.
Test pattern is not displayed. Video cable connector is not
securely seated in the projector.
Seat the video cable connector
securely.
Test pattern is not displayed. Video cable connector is not
securely seated in the primary
codec.
Seat the video cable connector
securely.