Cisco IP Phone 6851 Series User Guide
21 | P a g e
Step 2 Enter your voicemail PIN followed by #.
Step 3 Enter the number to be blocked followed by #.
• Be sure to include “1” before the 10-digit phone number.
• You will hear a prompt saying, “Calls from [phone number you entered] will be blocked”.
Block Custom Caller with Message
The caller will hear a message indicating that calls are not being accepted at this time.
Procedure
Step 1 Dial *58
Step 2 Enter your voicemail PIN followed by #.
Step 3 Enter the number to be blocked followed by #.
• Be sure to include “1” before the 10-digit phone number.
• You will hear a prompt saying, “Calls from [phone number you entered] will be blocked”.
Note: The message the caller will hear is “The number you have dialed is not accepting calls at this time.
Please try again later.”
Mute Your Call
While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you.
Procedure
Step 1 Press Mute .
Step 2 Press Mute again to turn mute off.
Put a Call on Hold
Procedure
Step 1 Press Hold .
Step 2 To resume a call from hold, press Hold again.
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Procedure
Press the line button for the held call, then press Resume to resume that call and place the other call on hold
automatically.
Call Park
You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,
such as a phone at a coworker’s desk or in a conference room.
A parked call is monitored by your network, so you won't forget about it. If the call remains parked for too long,
you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also
continue retrieving it from another phone.
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