Cisco IP Phone 6851 Series User Guide
22 | P a g e
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by
your administrator.
Use Call Park via Assigned Line on IP Phone
When you have a parking spot assigned to a line on your phone, you can send calls there and retrieve them at
the click of a button.
Note: Please contact PenTeleData to set up the parking spots. Once created, the parking spots can be assigned
to your IP phone via the online voice portal.
Park a Call
Procedure
Step 1 While on a call, press the button assigned to the parking spot.
Step 2 Press Transfer .
Step 3 The call will be placed in that parking spot.
Retrieve a Parked Call
Procedure
Step 1 Press the button on the phone with the assigned parking spot the call has been placed in.
Step 2 You will be connected with the parked caller.
Use Call Park via Star Code
If you do not want to use a line on your phone as a reserved parking spot, you can still park calls via the Call Park
and Call Park Retrieval star codes.
Procedure
Step 1 While on a call, Press Transfer .
Step 2 Dial *62.
Your phone plays a recorded message indicating the number of the parked call.
Step 3 Wait to hear the parking slot #.
Step 4 Press Transfer .
Step 5 (Optional) Communicate the parked number to the person retrieving the call.
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Step 1 Lift the receiver and listen for dial tone.
Step 2 Dial *66 + the parking spot the call was placed in.
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