Report a Phone Problem Remotely
You can initiate a phone problem report remotely. The phone generates a problem report using the Cisco
Problem Report Tool (PRT), with the problem description “Remote PRT Trigger”. If you have configured an
upload rule for problem reports, the phone uploads the problem report according to the upload rule.
You can see the status of the problem report generation and upload on the phone administration web page.
When a problem report is successfully generated, you can download the problem report from the phone
administration web page.
Procedure
To initiate a phone problem report remotely, initiate a SIP-NOTIFY message from the server to the phone, with
the Event specified as prt-gen.
Troubleshooting Procedures
These procedures can be used to identify and correct problems.
Check DHCP Settings
Procedure
Step 1 On the phone, press Applications .
Step 2 Select Admin Settings > Network Setup > IPv4 Setup.
Step 3 Check the DHCP server field.
Check the DHCP option for enabled or disabled.
Step 4 Check the IP Address, Subnet Mask, and Default Router fields.
If you assign a static IP address to the phone, you must manually enter settings for these options.
Step 5 If you are using DHCP, check the IP addresses that your DHCP server distributes.
See the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document,
available at this URL:
https://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a00800f0804.shtml
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Phone Troubleshooting
Report a Phone Problem Remotely
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