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Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
If you want to... Then...
Choose a priority (precedence) level
for an outgoing call
Contact your system administrator for a list of corresponding
precedence numbers for calls (ranging from low to highest).
Make a priority (precedence) call Enter the MLPP access number (which is provided by your
system administrator) followed by the phone number.
Receive a priority (precedence) call Hear the special call waiting tone and note the special icon
displayed for the incoming call.
View the priority level of a call Higher priority calls display at the top of your call list. The
following icons indicate the assigned priority:
(no icon) Normal (routine) call
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) call
Accept an higher-priority call When you hear the special call waiting tone, end the active call
and answer the higher-priority call.
Receive a preemption call While on an active call, you hear a continuous tone for about
10 seconds. The preemption call then overrides the active call.
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