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Depending on how your system administrator configured the Quality Reporting Tool for your phone,
you can use the QRT softkey in one of two ways:
If you want to... Then...
Quickly report an
audio problem with a
current call
While on a call, press more > QRT.
Your phone system will collect and log audio data for the current call and
route this information to your system administrator.
Report a problem with
your phone calls
Press more > QRT. Select the problem you want to report from the list of
problem categories. Some problem categories include a reason code you
can select to provide more details about the problem.
Your phone system will route this information to your system
administrator so he/she can diagnose the problem.
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