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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17679-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
No CTL installed A certificate trust list (CTL) file is not
installed in the phone.
Occurs if security is not configured. If security is
configured, because the CTL file does not exist on the
TFTP server.
For more information, refer to Cisco Unified
Communications Manager Security Guide.
Programming Error The phone failed during programming. Attempt to resolve this error by power cycling the
phone. If the problem persists, contact Cisco
technical support for additional assistance.
Successful—MD5 The phone attempted an 802.1X
transaction and authentication achieved.
The phone achieved 802.1X authentication.
TFTP access error TFTP server is pointing to a directory
that does not exist.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the
“Network
Configuration Menu” section on page 4-5 for
details on assigning a TFTP server.
TFTP file not found The requested load file (.bin) was not
found in the TFTPPath directory.
Check the load ID assigned to the phone (from Cisco
Unified
Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
TFTP error The phone does not recognize an error
code provided by the TFTP server.
Contact the Cisco TAC.
TFTP server not
authorized
The specified TFTP server could not be
found in the phone’s CTL.
• The DHCP server has the wrong configuration
file for the TFTP server. In this case, update the
TFTP server configuration to specify the correct
TFTP server. The CTL file was made and then the
TFTP server address changed. In this case,
regenerate the CTL file.
• If the phone is using a static IP address, the phone
may be configured with the wrong TFTP server
address. In this case, enter the correct TFTP
server address in the Network Configuration
menu on the phone.
• If the TFTP server address is correct, there may
be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action
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