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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17679-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Network Statistics Screen
The Network Statistics screen displays information about the phone and network performance. Table 7-3
describes the information that appears in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Status > Network Statistics.
To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey.
To exit the Network Statistics screen, press the Exit softkey.
TFTP timeout TFTP server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the TFTP
server and the phone—Verify the network
connections.
• TFTP server is down—Check configuration of
TFTP server.
Timed Out Supplicant attempted 802.1X transaction
but timed out to due the absence of an
authenticator.
Authentication typically times out if 802.1X is not
configured on the switch.
Ve r s i o n e r ro r The name of the phone load file is
incorrect.
Make sure that the phone load file has the correct
name.
XmlDefault.cnf.xml, or
.cnf.xml corresponding to
the phone device name
Name of the configuration file. None. This is an informational message indicating the
name of the configuration file for the phone.
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action
Ta b l e 7-3 Network Statistics Message Information
Item Description
Rx Frames Number of packets received by the phone
Tx Frames Number of packets sent by the phone
Rx Broadcasts Number of broadcast packets received by the phone
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