B-4
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17679-01
Appendix B      Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G
 
Music on Hold Supported Supported
Mute Supported Supported “Basic Call Handling—Using Mute” 
On-hook Dialing/Pre-Dial Supported Supported “Basic Call Handling—Placing a Call: Basic 
Options” 
Onhook Call Transfer Supported Supported
Other Group Pickup Supported Supported
Presence-enabled 
Directories
Supported Supported
Phone secure web access Supported Supported Cisco Unified Communication Manager Security 
Guide, “Security Overview” chapter.
Privacy Supported Supported “Advanced Call Handling—Using a Shared Line” 
Private Line Automated 
Ringdown (PLAR)
Supported Supported
Programmable Line Keys Supported Supported Feature descriptions throughout phone guide
Protected Calling Supported Supported “An Overview of the Cisco Unified IP 
Phone—Understanding Security Features for Cisco 
Unified IP Phones”
Quality Reporting Tool 
(QRT)
Supported Supported “Troubleshooting—Using the Quality Reporting 
Tool”
Redial Supported Supported “Basic Call Handling—Placing a Call: Basic 
Options” 
Ring Setting Supported Supported
Secure Conference Supported Supported “Basic Call Handling—Making Conference Calls” 
Services Supported Supported
Services URL button Supported Supported
Shared Line Supported Supported “Advanced Call Handling—Using a Shared Line” 
Silent Monitoring Supported Supported
Single Button Barge Supported Supported “Advanced Call-Handling—Using Barge to Add 
Yourself to a Shared-Line Call”
Speed Dialing Supported Supported “Advanced Call Handling—Speed Dialing” 
Time-of-Day Routing Supported Supported
Transfer  Supported Supported “Basic Call Handling—Transferring Calls” 
Transfer - Direct Transfer Supported Not supported “Basic Call Handling—Transferring Calls” 
URL Dialing Not supported Supported “Using Call Logs and Directories—Using Call 
Logs” 
Video Mode Supported Not supported
Video Support Supported Not supported “Understanding Additional Configuration Options” 
Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)
Features
Cisco Unified IP Phones 7962G, 7942G
For More InformationSCCP SIP
Calling Features