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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3)

OL-17679-01

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Determining the MAC Address for a Cisco Unified IP Phone

Table of Contents

Default Chapter3
- Table of Contents3
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network9
- Related Documentation10
- Cisco Product Security Overview11
- Document Conventions11
- Understanding the Cisco Unified IP Phone 7962G and 7942G13
- Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 614
Chapter 1 an Overview of the Cisco Unified IP Phone15
- What Networking Protocols Are Used?16
- Understanding Interactions with Other Cisco Unified IP Telephony Products18
- What Features Are Supported on the Cisco Unified IP Phone 7962G and 7942G?19
- Understanding Security Features for Cisco Unified IP Phones20
- Overview26
- Overview of Configuring and Installing Cisco Unified IP Phones29
- Providing Power to the Cisco Unified IP Phone37
- Understanding Phone Configuration Files39
- Understanding the Phone Startup Process41
- Adding Phones to the Cisco Unified Communications Manager Database42
- Using Cisco Unified IP Phones with Different Protocols45
- Determining the MAC Address for a Cisco Unified IP Phone47
- Before You Begin49
  - Network Requirements49
Chapter 3 Setting up the Cisco Unified IP Phone50
- Cisco Unified Communications Manager Configuration50
- Safety50
- Understanding the Cisco Unified IP Phone 7962G and 7942G Components51
- Installing the Cisco Unified IP Phone54
- Attaching a Cisco Unified IP Phone Expansion Module57
- Adjusting the Placement of the Cisco Unified IP Phone58
- Verifying the Phone Startup Process60
- Configuring Startup Network Settings61
- Configuring Security on the Cisco Unified IP Phone62
CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone65
- Configuration Menus on the Cisco Unified IP Phone65
- Overview of Options Configurable from a Phone68
- Network Configuration Menu69
- Network Configuration Menu70
- Device Configuration Menu75
- Security Configuration Menu91
CHAPTER 5 Configuring Features, Templates, Services, and Users99
- Telephony Features Available for the Cisco Unified IP Phone99
- C H a P T E R 5 Configuring Features, Templates, Services, and Users100
- Configuring Corporate and Personal Directories113
  - Configuring Corporate Directories114
  - Configuring Personal Directory114
- Modifying Phone Button Templates114
  - Modifying a Phone Button Template for Personal Address Book or Fast Dials115
- Configuring Softkey Templates116
- Setting up Services117
- Adding Users to Cisco Unified Communications Manager117
- Managing the User Options Web Pages118
  - Giving Users Access to the User Options Web Pages118
  - Specifying Options that Appear on the User Options Web Pages118
Chapter 6 Customizing the Cisco Unified IP Phone121
- Customizing and Modifying Configuration Files121
- Creating Custom Phone Rings122
- Creating Custom Background Images123
- Configuring Wideband Codec126
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone127
- Model Information Screen128
- Status Menu128
Monitoring the Cisco Unified Ip Phone Remotely141
- Accessing the Web Page for a Phone142
- C H a P T E R 8 Monitoring the Cisco Unified IP Phone Remotely142
- Disabling and Enabling Web Page Access143
- Device Information144
- Network Configuration145
- Network Statistics149
- Network Statistics150
- Device Logs151
- Streaming Statistics151
CHAPTER 9 Troubleshooting and Maintenance155
- Resolving Startup Problems155
- Cisco Unified IP Phone Resets Unexpectedly160
- Troubleshooting Cisco Unified IP Phone Security162
- General Troubleshooting Tips163
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module166
- Resetting or Restoring the Cisco Unified IP Phone167
  - Performing a Basic Reset167
  - Performing a Factory Reset168
- Using the Quality Report Tool168
Appendix173
- How Users Obtain Support for the Cisco Unified IP Phone173
- Giving Users Access to the User Options Web Pages173
Appendix A Providing Information to User Via a Website174
- How Users Access the Online Help System on the Cisco Unified IP Phone174
- How Users Get Copies of Cisco Unified IP Phone Manuals174
- Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials (SCCP Phones Only174
- How Users Subscribe to Services and Configure Phone Features175
- How Users Access a Voice Messaging System175
- How Users Configure Personal Directory Entries176
  - Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer176
Appendix179
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G179
- A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G181
Appendix185
Supporting International Users185
- Adding Language Overlays to Phone Buttons185
- Installing the Cisco Unified Communications Manager Locale Installer185
- A P P E N D I X C Supporting International Users186
Appendix187
Technical Specifications187
- Physical and Operating Environment Specifications187
- Cable Specifications187
- Network and Access Port Pinouts187
Appendix D Technical Specification188
I N D E X191
- Device Information194

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