D14637.10 Profile C20 and Quick Set C20 Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2010-2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence System Quick Set C20 and Profiles using C20 Administrator Guide
Support for consultative transfer
Consultative transfer is supported. A consultative transfer is
one in which the transferring party speaks with the third party
before connecting the caller to the third party.
CTI/JTAPI support (remote expert solution support)
A Cisco Unified Communications Manager (CUCM) exposes
call control of endpoints via a Java Telephony API (JTAPI).
Cisco’s JTAPI enables custom applications to monitor device
availability and control calls remotely. The following features
are supported: call, answer, disconnect, hold, resume, blind
transfer, consultative transfer and consultative conference.
Endpoints registered to a Cisco Unified Communications
Manager (CUCM) 9.0 or later support the Cisco Remote
Expert Smart Solution (version 1.8).
Refined Touch user interface
• Missed calls and message waiting indicators; direct
access to voice mail
• New dial pad, soft keyboard and improved text selector
• Encryption indicator
• Call duration indicator
• Possibility to enter a release key if a valid release key is
missing
System configuration changes
New settings
Network DHCP RequestTFTPServerAddress
SIP Profile Line
SIP Profile Mailbox
Video CamCtrlPip CallSetup Mode
Video CamCtrlPip CallSetup Duration
Video SelfviewControl AutoResizing
Settings that are modified
Conference Multipoint Mode
OLD: <Auto/Off/MultiWay>
NEW: <Auto/Off/MultiWay/CUCMMediaResourceGroup>
Video Output HDMI[x] MonitorRole
OLD: <First/Second/PresentationOnly>
NEW: <First/Second/PresentationOnly/Recorder>
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