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Cisco Nexus 1000V User Manual

Cisco Nexus 1000V
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Cisco Nexus 1000V Troubleshooting
Guide, Release 5.2(1)SV3(1.1)
May 16, 2016
Text Part Number: OL-31393-01

Table of Contents

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Cisco Nexus 1000V Specifications

General IconGeneral
TypeVirtual Switch
ManageableYes
NetFlowYes
SPANYes
ERSPANYes
Operating SystemCisco NX-OS
Form FactorVirtual
Hypervisor SupportVMware ESXi
FeaturesVXLAN
Security FeaturesPort Security, Private VLANs, ACLs

Summary

Overview

Troubleshooting Process

Outlines the steps to follow to troubleshoot network problems, focusing on information gathering and systematic elimination.

Best Practices

Provides recommendations for ensuring proper network operation, including maintaining consistent releases and enabling logging.

Troubleshooting Basics

Introduces questions to ask when troubleshooting problems to identify scope and plan actions.

Gathering Information

Highlights tools and techniques for gathering information to troubleshoot network problems effectively.

Verifying Ports

Provides questions to verify the status and connectivity of physical and virtual Ethernet ports.

Verifying Layer 2 Connectivity

Offers questions to verify Layer 2 connectivity, including VLANs and port channel configurations.

Verifying Layer 3 Connectivity

Provides questions to verify Layer 3 connectivity, focusing on gateway configuration.

Overview of Symptoms

Explains the symptom-based troubleshooting approach and lists common observable symptoms and corrective actions.

System Messages

Describes how system messages (syslog) are sent and their role in diagnosing system issues.

Syslog Server Implementation

Details how to configure a Cisco Nexus 1000V to use a syslog facility for message logging.

Troubleshooting with Logs

Explains how to view system messages to determine events leading to current problems.

Contacting Cisco or VMware Customer Support

Guides users on what information to prepare and how to contact support for unresolved issues.

Troubleshooting Tools

Commands

Explains the use of the Command Line Interface (CLI) and context-sensitive help for managing the Nexus 1000V.

Ping

Describes the ping utility for verifying connectivity and latency to a destination across an IP network.

Traceroute

Details the traceroute utility for tracing routes, computing hop-to-hop latency, and testing connectivity.

Monitoring Processes and CPUs

Explains how the CLI can be used to monitor switch processes, CPU status, and utilization.

Identifying the Running Processes and their States

Describes the `show processes` command to identify running processes and their states (PID, State, PC, TTY, Process).

Displaying CPU Utilization

Explains how to use the `show processes cpu` command to display CPU utilization metrics.

Displaying CPU and Memory Information

Details how to use `show system resources` to display system-related CPU and memory statistics.

RADIUS

Defines RADIUS as a protocol for exchanging credentials between a RADIUS server and a client device.

Syslog

Describes the system message logging software that saves messages in a log file or directs them to other devices.

Installation

Isolating Installation Problems

Explains how to isolate potential issues encountered during the installation process.

Verifying Your VMware License Version

Details how to verify that the ESX server has the necessary VMware Enterprise Plus license for DVS.

Host is Not Visible from the Distributed Virtual Switch

Addresses issues where hosts do not appear in the vCenter Client Add Host dialog box.

Refreshing the vCenter Server Connection

Provides steps to refresh the connection between the Cisco Nexus 1000V and vCenter Server.

Verifying the Domain Configuration

Explains how to verify the unique domain ID configuration required for VSM-VEM communication.

Verifying the Port Group Assignments for a VSM VM Virtual Interface

Details how to verify the correct creation and assignment of Control, Packet, and Management Port Groups.

Verifying VSM and vCenter Server Connectivity

Provides guidelines to troubleshoot connectivity issues between the VSM and vCenter Server.

Troubleshooting Connections to vCenter Server

Offers steps to troubleshoot connection issues between a Cisco Nexus 1000V VSM and a vCenter Server.

Managing Extension Keys

Covers troubleshooting issues related to extension keys and plug-ins for vCenter integration.

Known Extension Problems and Resolutions

Provides a table to troubleshoot and resolve known issues with plug-ins and extensions.

Resolving a Plug-In Conflict

Outlines a procedure to resolve plug-in conflicts when a Nexus 1000V plug-in is already registered.

Finding the Extension Key on the Cisco Nexus 1000V

Explains how to find the extension key on the Cisco Nexus 1000V VSM CLI.

Finding the Extension Key Tied to a Specific DVS

Describes how to find the extension key tied to a specific Distributed Virtual Switch (DVS) in vSphere Client.

Verifying Extension Keys

Provides steps to verify that the Cisco Nexus 1000V and vCenter Server are using the same extension key.

Recreating the Cisco Nexus 1000V Installation

Explains how to re-create the complete Cisco Nexus 1000V configuration in case of persistent problems.

Removing Hosts from the Cisco Nexus 1000V DVS

Details the procedure to remove hosts from the Cisco Nexus 1000V Distributed Virtual Switch (DVS).

Removing the Cisco Nexus 1000V from the vCenter Server

Describes how to remove the Cisco Nexus 1000V DVS from the vCenter Server.

Unregistering the Extension Key in the vCenter Server

Explains how to unregister the Cisco Nexus 1000V extension key in the vCenter Server.

Problems with the Cisco Nexus 1000V Installation Management Center

Lists possible problems and their solutions related to the Cisco Nexus 1000V Installation Management Center.

Licenses

Information About Licenses

Provides information about the Cisco Nexus 1000V license package, version, and licensing basis.

Prerequisites to License Troubleshooting

Lists verification steps before troubleshooting license issues, including file names and host IDs.

Problems with Licenses

Details symptoms, causes, and solutions for common license problems, such as VEM unlicensed status.

License Troubleshooting Commands

Lists commands used to troubleshoot problems related to licenses, including usage and module information.

Upgrades

Information About Upgrades

Describes the upgrade process for VSM and VEM software, including In-Service Software Upgrade (ISSU).

Problems with the In-Service Software Upgrade

Details symptoms, causes, and solutions for issues encountered during In-Service Software Upgrade (ISSU).

Problems with the VEM Upgrade

Addresses symptoms, causes, and solutions for problems that occur during VEM software upgrades.

Problems with the GUI Upgrade

Covers symptoms, causes, and solutions for issues encountered when using the GUI upgrade application.

Recovering a Secondary VSM with Active Primary

Guides users on how to recover a secondary VSM when the primary VSM is active.

Recovering a Primary VSM with Active Secondary

Details how to recover a primary VSM when the secondary VSM is active.

Upgrade Troubleshooting Commands

Lists commands used to troubleshoot problems related to software upgrades.

High Availability

Information About High Availability

Explains the purpose of High Availability (HA) and the components of the Cisco Nexus 1000V system for HA.

System-Level High Availability

Describes redundant VSM virtual machines operating as an HA pair for active/standby capacity.

Network-Level High Availability

Explains how port channels and LACP contribute to network-level high availability.

Problems with High Availability

Details symptoms, causes, and solutions for common High Availability problems.

High Availability Troubleshooting Commands

Lists commands that can be used to troubleshoot problems related to high availability.

VSM and VEM Modules

Information About Modules

Explains how the Cisco Nexus 1000V manages data centers and its two main components: VSM and VEM.

Troubleshooting a Module Not Coming Up on the VSM

Provides guidelines and steps to troubleshoot situations where modules (VEMs) do not come up on the VSM.

Guidelines for Troubleshooting Modules

Offers guidelines for troubleshooting modules, including checking vCenter Server, network connectivity, and extension keys.

Flowchart for Troubleshooting Modules

Presents a flowchart to guide the troubleshooting process for modules not coming up on the VSM.

Problems with the VSM

Details symptoms, causes, and solutions for common problems encountered with the Virtual Supervisor Module (VSM).

Verifying the VSM Is Connected to vCenter Server

Provides a procedure to verify that the VSM is successfully connected to the vCenter Server.

Verifying the VSM Is Configured Correctly

Guides users on verifying the domain configuration, system port profiles, and VLAN configurations on the VSM.

Verifying the Domain Configuration

Explains how to verify the SVS domain configuration, including control and packet VLAN presence.

Verifying the System Port Profile Configuration

Details how to verify the system port profile configuration, ensuring control and packet VLANs are assigned.

Verifying the Control and Packet VLAN Configuration

Describes how to verify that control and packet VLANs are correctly configured on the VSM.

Checking the vCenter Server Configuration

Explains how to verify the configuration within the vCenter Server for proper operation.

Checking Network Connectivity Between the VSM and the VEM

Provides steps to verify Layer 2 network connectivity between the VSM and the VEM.

Checking the VEM Configuration

Details how to verify the ESX host received the VEM configuration and setup.

Collecting Logs

Describes the procedure to collect log files to help identify problems related to VEM and VSM connectivity.

VSM and VEM Troubleshooting Commands

Lists commands that can be used to troubleshoot problems related to the VSM.

L3Sec

Troubleshooting L3Sec

Provides symptoms, causes, and solutions for troubleshooting L3Sec issues.

Ports

Information About Ports

Explains the characteristics of interfaces, including administrative configuration and operational state.

Information About Interface Characteristics

Defines interface characteristics such as administrative configuration and operational state.

Information About Interface Counters

Explains the use of port counters to identify synchronization problems and display interface counters.

Information About Link Flapping

Defines link flapping and provides information for troubleshooting unexpected link flapping.

Information About Port Security

Describes the port security feature for securing ports by limiting and identifying MAC addresses.

Port Diagnostic Checklist

Provides a checklist to diagnose port interface activity, including module status and VSM connectivity.

Problems with Ports

Details symptoms, causes, and solutions for various port-related problems.

Cannot Enable an Interface

Addresses issues where an interface cannot be enabled, listing possible causes and solutions.

Port Link Failure or Port Not Connected

Details possible causes and solutions for port link failures or ports not being connected.

Link Flapping

Explains possible causes and solutions for ports that repeatedly go up and down (flapping).

Port ErrDisabled

Covers possible causes and solutions when a port enters the ErrDisabled state.

VM Cannot Ping a Secured Port

Addresses issues where a VM cannot ping a secured port, listing causes and verification steps.

Port Security Violations

Details possible causes and solutions for port security violations, such as exceeding maximum secured addresses.

Port State is Blocked on a VEM

Covers possible causes and solutions when a port's state is blocked on a VEM, often related to VLANs or licensing.

Port Troubleshooting Commands

Lists commands used to troubleshoot problems related to ports.

Port Profiles

Information About Port Profiles

Explains the use of port profiles for configuring interfaces and their representation as port groups in vCenter Server.

Problems with Port Profiles

Details symptoms, causes, and solutions for problems related to port profiles, including visibility and configuration issues.

Port Profile Logs

Describes commands to enable and collect detailed logs for port profiles.

Port Profile Troubleshooting Commands

Lists commands used to troubleshoot problems related to port profiles.

Port Channels and Trunking

Information About Port Channels and Trunking

Describes how port channels aggregate physical interfaces and how trunking enables multiple VLANs over a single link.

Port Channel Overview

Explains how port channels aggregate physical interfaces for higher bandwidth, load balancing, and link redundancy.

Trunking Overview

Defines trunking as enabling interconnected ports to transmit frames across multiple VLANs over the same link.

Initial Troubleshooting Checklist

Provides a checklist to begin troubleshooting port channel and trunking issues.

Port Channel Restriction

Lists restrictions for port channels, including unsupported ACLs and NetFlow.

Troubleshooting Asymmetric Port Channels

Provides guidelines for troubleshooting asymmetric port channels, focusing on APC and CDP.

Cannot Create Port Channel

Addresses issues where a port channel cannot be created, possibly due to reaching the system limit.

Newly Added Interface Does Not Come Online In a Port Channel

Covers symptoms and solutions when a newly added interface does not come online in a port channel.

Forcing Port Channel Characteristics onto an Interface

Explains how to manually force physical interface characteristics to match the port channel group.

Verifying a Port Channel Configuration

Guides users on debugging port channels configured through a port profile.

VLAN Traffic Does Not Traverse Trunk

Addresses symptoms and solutions when VLAN traffic does not traverse a trunk, often due to missing VLANs in the allowed list.

Layer 2 Switching

Information About Layer 2 Ethernet Switching

Describes the Cisco Nexus 1000V as a Layer 2 virtual switch and its components: VSM and VEM.

Port Model

Explains the port model, including virtual and physical ports mapped within VEMs.

Viewing Ports from the VEM

Illustrates how ports are mapped within VEMs, showing virtual NICs, VEth ports, and local vEth ports.

Viewing Ports from the VSM

Shows the VSM view of ports, explaining vmnic, uplink port, and physical Ethernet port concepts.

Port Types

Details the available port types: vEths, Eths (physical Ethernet), and Po (port channel interfaces).

Layer 2 Switching Problems

Lists troubleshooting commands and guides for identifying and resolving Layer 2 switching problems.

Verifying a Connection Between VEM Ports

Provides steps to verify a connection between two vEth ports on a VEM, checking VLAN states.

Verifying a Connection Between VEMs

Guides users on verifying connections between vEth ports on two separate VEMs.

Isolating Traffic Interruptions

Explains how to isolate causes for no traffic passing across VMs on different VEMs.

Troubleshooting Microsoft NLB Unicast Mode

Provides steps and limitations for troubleshooting Microsoft Network Load Balancing (MS-NLB) in unicast mode.

Troubleshooting BPDU Guard

Explains BPDU Guard and provides commands to troubleshoot its configuration and status.

BPDU Guard Troubleshooting Commands

Lists commands used to troubleshoot problems related to BPDU Guard configuration.

VLANs

Information About VLANs

Explains how VLANs isolate devices and recommends naming conventions and guidelines.

Initial Troubleshooting Checklist

Provides a checklist for troubleshooting VLAN problems, focusing on physical connectivity and VLAN membership.

Cannot Create a VLAN

Addresses the inability to create a VLAN, often due to using a reserved VLAN ID.

Private VLANs

Information About Private VLANs

Explains Private VLANs (PVLANs) for Layer 2 traffic segregation and device isolation.

Private VLAN Domains

Defines a private VLAN domain as consisting of primary and secondary VLAN pairs for subdomain creation.

Spanning Multiple Switches

Discusses how Private VLANs can span multiple switches, maintaining consistent behavior across inter-switch links.

Troubleshooting Guidelines

Provides guidelines for troubleshooting private VLAN issues, including verifying VLAN configuration and interface status.

Private VLAN Troubleshooting Commands

Lists commands used to troubleshoot problems related to private VLANs.

NetFlow

Information About NetFlow

Explains NetFlow for evaluating IP traffic, gathering data for accounting, monitoring, and planning.

NetFlow Troubleshooting Commands

Lists commands to collect information about NetFlow process runtime configuration errors.

Common NetFlow Problems

Details common NetFlow configuration problems and potential solutions.

Debugging a Policy Verification Error

Guides users on debugging policy verification failures due to processing on the VSM.

Debugging Statistics Export

Provides guidelines for debugging NetFlow statistics export problems.

ACLs

Information About Access Control Lists

Explains ACLs as ordered sets of rules for filtering traffic and the types of ACLs supported.

ACL Configuration Limits

Lists the configuration limits that apply to ACLs, such as the maximum number of rules.

ACL Restrictions

Details the restrictions that apply to ACLs, such as the inability to apply multiple IP/MAC ACLs or support for IP fragments.

ACL Troubleshooting Commands

Lists commands used on the VSM to view policies and collect ACLMGR/ACLCOMP process information.

Displaying ACL Policies on the VEM

Explains how to display configured ACL policies on the Virtual Ethernet Module (VEM).

Debugging Policy Verification Issues

Guides users on debugging policy verification failures, applicable to older VEM releases.

Troubleshooting ACL Logging

Describes situations encountered when using ACL logging and how to troubleshoot them.

Quality of Service

Information About Quality of Service

Explains QoS for classifying, policing, and prioritizing network traffic to prevent congestion.

QoS Configuration Limits

Lists the configuration limits for QoS, including DVS and Per Server limits for Class maps and Policy maps.

QoS Troubleshooting Commands

Lists commands used on the VSM to view policies and class-maps, and check resource limits.

Troubleshooting the VEM

Details how to display configured QoS policies on the VEM using VEM commands.

Debugging Policy Configuration Errors

Guides users on debugging policy configuration failures caused by processing on the VSM.

Debugging Policy Verification Failures

Provides steps to debug policy verification failures on the VEM.

Debugging Policing Configuration Errors

Guides users on debugging policy verification failures caused by processing on the VSM.

SPAN

Information About SPAN

Explains the Switched Port Analyzer (SPAN) feature for network traffic analysis and its two types: local and ERSPAN.

SPAN Session Guidelines

Lists guidelines for running SPAN sessions, including requirements and potential issues after VMotion.

Problems with SPAN

Details symptoms, causes, and solutions for problems encountered with SPAN sessions.

SPAN Troubleshooting Commands

Lists commands used to troubleshoot problems related to SPAN sessions.

Multicast IGMP

Information About Multicast

Explains IP multicast as a method for forwarding IP packets to multiple hosts.

Multicast IGMP Snooping

Describes IGMP snooping software for examining Layer 2 IP multicast traffic and reducing bandwidth consumption.

Problems with Multicast IGMP Snooping

Details symptoms, causes, and solutions for problems related to multicast IGMP snooping.

Troubleshooting Guidelines

Provides guidelines for troubleshooting multicast IGMP issues, including verifying snooping and group commands.

IGMP Snooping Debugging Commands

Explains how to enable debugging commands for IGMP snooping.

DHCP, DAI, and IPSG

Information About DHCP Snooping

Explains DHCP snooping's role as a firewall between untrusted hosts and DHCP servers.

Information About Dynamic ARP Inspection

Describes Dynamic ARP Inspection (DAI) for validating ARP requests and responses on untrusted ports.

Information About IP Source Guard

Explains IP Source Guard as a traffic filter that permits IP traffic based on IP and MAC address bindings.

Guidelines and Limitations for Troubleshooting

Lists guidelines and limitations for troubleshooting DHCP snooping, DAI, and IP Source Guard.

Problems with DHCP Snooping

Details symptoms, causes, and solutions for problems encountered with DHCP snooping.

Troubleshooting Dropped ARP Responses

Addresses possible causes and solutions for dropped ARP responses, often related to inspection or snooping configurations.

Problems with IP Source Guard

Details symptoms, causes, and solutions for problems related to IP Source Guard.

Collecting and Evaluating Logs

Provides commands to collect and view logs related to DHCP, DAI, and IP Source Guard.

VSM Logging

Lists VSM commands for collecting and viewing logs related to DHCP, DAI, and IP Source Guard.

DHCP, DAI, and IPSG Troubleshooting Commands

Lists commands used to troubleshoot problems related to DHCP snooping, DAI, and IP Source Guard.

Storm Control

Information About Storm Control

Explains the traffic storm control feature to prevent disruptions from broadcast, multicast, or unknown-unicast traffic storms.

Troubleshooting Storm Control

Describes troubleshooting commands for debugging Storm Control.

Troubleshooting VSM Commands

Lists commands for displaying detailed storm control statistics on an interface and module.

Troubleshooting VEM Commands

Lists commands for displaying statistics related to broadcast, multicast, and unknown unicast traffic on VEMs.

Debugging Storm Control on a VEM

Provides steps to debug storm control on a VEM using vemlog commands.

System

Information About the System

Describes the Cisco Nexus 1000V as a Layer 2 switch for virtualized server environments.

General Restrictions for vCenter Server

Outlines restrictions to observe when troubleshooting issues related to vCenter Server.

Extension Key

Explains the VSM's use of a unique extension key for vCenter Server communication.

Recovering a DVS

Provides procedures to recover a Distributed Virtual Switch (DVS) if the VSM VM is lost or needs replacement.

Recovering a DVS With a Saved Copy of the VSM

Details how to recover a DVS using a previously saved backup copy of the VSM configuration file.

Recovering a DVS Without a Saved Copy of the VSM

Outlines how to recover a DVS when a backup copy of the VSM configuration file was not previously saved.

Problems Related to VSM and vCenter Server Connectivity

Details symptoms and solutions for connectivity problems between the VSM and vCenter Server.

Connection Failure After ESX Reboot

Addresses connection loss between VSM and VEM after ESX reboots, often due to MTU mismatch.

Setting the System MTU

Provides a procedure to set a system MTU in existing system uplink port profiles to prevent MTU mismatch issues.

Recovering Lost Connectivity Due to MTU Mismatch

Details how to recover lost connectivity due to an MTU mismatch between physical and kernel NICs after ESX reboot.

VSM Creation

Explains the process of creating a VSM, including using port profiles and ensuring system VLAN configuration.

Problems with Hosts

Details symptoms and solutions for problems with hosts, including DVS operation failures and module flaps.

Problems with VM Traffic

Provides guidelines for troubleshooting intra-host VM traffic issues.

VEM Troubleshooting Commands

Lists commands to display VEM information, including kernel logs, configuration, and status.

VEM Log Commands

Explains commands to control the vemlog, including starting, stopping, and clearing logs.

Error Messages

Lists common error messages seen on the VSM and their descriptions, often related to vCenter integration.

Before Contacting Technical Support

Cisco Support Communities

Provides information on accessing Cisco support communities for additional help.

Gathering Information for Technical Support

Outlines steps to perform before contacting support to reduce resolution time.

Obtaining a File of Core Memory Information

Explains how to generate and send core dump files for system analysis by support engineers.

Copying Files

Describes how to move files to or from the switch, including logs, configurations, and firmware.

Network Segmentation Manager

Information About Network Segmentation Manager

Refers to the Cisco Nexus 1000V Network Segmentation Manager Configuration Guide for more information.

Problems with Network Segmentation Manager

Details symptoms, causes, and solutions for problems with Network Segmentation Manager (NSM).

Network Segmentation Manager Troubleshooting Commands

Lists commands used to troubleshoot problems related to the Network Segmentation Manager (NSM).

VXLANs

Information About VXLANs

Describes VXLANs for creating LAN segments using MAC-in-UDP encapsulation and a VXLAN ID.

Overview

Explains VXLANs as creating LAN segments via overlay with MAC-in-UDP encapsulation and VXLAN ID.

VXLAN Tunnel EndPoint

Defines the VXLAN Tunnel End Point (VTEP) IP/MAC addresses required for each VEM to terminate VXLAN packets.

VXLAN Gateway

Explains VXLAN termination (encapsulation/decapsulation) support on virtual switches, noting feature deprecation.

VXLAN Trunks

Describes VXLAN trunks allowing multiple VXLANs on a single virtual Ethernet interface via VXLAN-VLAN mapping.

VXLAN Border Gateway Protocol Control Plane

Explains how BGP enables Cisco Nexus 1000V to exchange VXLAN information across VSMs for VXLAN segments.

VXLAN Troubleshooting Commands

Lists commands used to display VXLAN attributes.

VEM Packet Path Debugging

Provides commands to debug VXLAN traffic from VM on VEM1 to VM on VEM2.

VEM Multicast Debugging

Provides commands to debug VEM multicast traffic.

VXLAN Data Path Debugging

Lists commands to troubleshoot VXLAN problems, covering vemlog, vempkt, statistics, and show commands.

VSI Discovery and Configuration Protocol

Information About VDP

Explains VDP as an IEEE standard for detecting end hosts and exchanging capability with adjacent bridges.

Problems with VDP

Details symptoms, causes, and solutions for problems related to VDP.

VDP Troubleshooting Commands

Lists commands used to troubleshoot problems related to VDP.

VSM Commands

Lists commands used in the VSM section to troubleshoot VDP-related problems.

VEM Commands

Lists VEM commands used to troubleshoot problems related to VDP.

Cisco TrustSec

Information About Cisco TrustSec

Describes Cisco TrustSec's security architecture for building secure networks with trusted devices.

Cisco TrustSec Troubleshooting Commands

Contains topics on debugging commands, host logging, and show commands for Cisco TrustSec.

Debugging Commands

Lists commands for collecting and viewing logs related to Cisco TrustSec authentication, authorization, errors, and messages.

Host Logging Commands

Provides commands for collecting and viewing logs related to host logging for TrustSec.

show Commands

Lists show commands for Cisco TrustSec, covering configuration, SXP, device tracking, and event logs.

Problems with Cisco TrustSec

Details symptoms, causes, and solutions for problems with Cisco TrustSec, including SXP session issues and IP-SGT mapping.

vCenter Plug-in

Information About vCenter Plug-in

Describes the Cisco Nexus 1000V vCenter Plug-in for managing networking aspects within VMware environments.

Prerequisites for VMware vSphere Web Client

Lists prerequisites for configuring vCenter Plug-in functionality, including vCenter Server version and browser support.

Generating a Log Bundle

Explains how to collect diagnostic information for VMware vCenter Server by generating a vSphere log bundle.

Ethanalyzer

Using Ethanalyzer

Describes Ethanalyzer as an NX-OS protocol analyzer tool for capturing and decoding packets.

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