Chapter 5 Troubleshooting the Cisco RPS
Getting Technical Support
5-14
Cisco Redundant Power System Hardware Installation Guide
OL-3654-01
Step 4 If the external device is a hub or switch in redundant-with-reboot mode, connect
the external device AC power cord to an AC power outlet to turn on power.
Note If you use this configuration, you must always power up the external
device before you connect the Cisco RPS cable connector to the switch.
Step 5 Reconnect the new external device to the Cisco RPS power cable.
Step 6 If the external device is a router or concentrator, press the device on/off switch to
the ON (|) position to power up the device.
The new external device powers up in 10 to 15 seconds.
Getting Technical Support
If you cannot locate the source of the problem, refer to the information packet
publication that shipped with your Cisco RPS for information about how to
contact technical support. Before you contact technical support, have the
following information ready:
• Chassis serial number
• Maintenance agreement, license, or warranty information
• Date you received the Cisco RPS
• Brief description of the problem
• Brief explanation of the steps you have taken to isolate the problem
If the product is under warranty or is covered by a Cisco maintenance contract,
contact Cisco’s Technical Assistance Center (TAC) at 800 533-2447, 408
526-7209, tac@cisco.com, or http://www.cisco.com.
To Next Page
Loading...
General