Mute
The mute feature allows you to hear the other party, but they cannot
hear you.
During a call, press . The button turns red and a microphone on
the screen indicates that the other party (or parties) cannot hear you.
Microphone Mute applies to all modes: Handset, Headset, and Hands-free
Speakerphone. You can still hear all other parties while mute is enabled.
To turn off Microphone Mute, press again.
Directed Call Pickup
D
irected Call Pickup allows you to answer a phone call which is ringing at
another phone in your organization. There are three types of Directed Call
Pickup:
• Directed Pickup – allows you to answer a call ringing at a specific
extension
• Any Call Pickup – allows you to answer any call ringing anywher
e
i
n your organization
• Group Pickup – allows you to answer a call ringing a specific group
of
extensions
D
irected Pickup
D
irected Pickup allows you to answer a call that is ringing at a specific
extension. To use Directed Pickup, when a specific extension begins to
ring:
1. Pick up your HPBX phone
2. Dial *95 + the 3-digit extension of the phone you wish to answer.
(i.e. *95 + 100) Press the Dial soft key to speed up the process
3. Your phone will immediately answer the call
A
ny Call Pickup
Any Call Pickup allows you to answer a call that is ringing anywhere within
your organization, even at other physical addresses. To use Any Call
Pickup:
1. Pick up your HPBX phone
2. Dial *96. Press the Dial soft key to speed up the process
3. Your phone will answer the phone call that has been ringing t
he
l
ongest within your organization
G
roup Pickup
G
roup Pickup allows you to answer a call ringing a phone within a specific
group of phones. Your company’s Call Park Groups are used to define
which pickup group a specific phone belongs to. Use the Admin Portal to
modify Call Park Groups. To answer a call within a specific pickup group:
1. Pick up your HPBX phone
2. Dial *97. Press the Dial soft key to speed up the process
3. The phone will answer the call in its pickup group that has
been
r
inging the longest
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