Cisco SPA525G2 - Default Chapter; Table of Contents

1
INTRODUCTION ........................................................................................................................................ 3
USING THIS DOCUMENT ............................................................................................................................................. 3
SPECIAL MESSAGES .................................................................................................................................................... 3
BASIC REQUIREMENTS ................................................................................................................................................ 5
2 USING YOUR HOSTED PBX PHONE SYSTEM .............................................................................................. 6
SYSTEM DESCRIPTION ................................................................................................................................................ 6
GETTING STARTED ..................................................................................................................................................... 6
INTRODUCTION TO YOUR CISCO DESK PHONE ................................................................................................................. 6
BEFORE YOU USE YOUR PHONE ................................................................................................................................... 6
SOFT KEY BUTTONS.................................................................................................................................................... 9
INFORMATION SCREEN ............................................................................................................................................. 12
3 BASIC CALL FEATURES ............................................................................................................................. 15
PLACING CALLS ....................................................................................................................................................... 15
PLACING A SECOND CALL ........................................................................................................................................... 16
ANSWERING CALLS .................................................................................................................................................. 16
INBOUND CALLER ID ................................................................................................................................................ 17
ENDING CALLS ........................................................................................................................................................ 17
FORWARDING CALLS ................................................................................................................................................ 17
Static Forwarding ........................................................................................................................................... 18
CALL MANAGEMENT FEATURES CALL HOLD .................................................................................................................. 20
CONFERENCING CALLS .............................................................................................................................................. 21
Splitting Conference Calls ............................................................................................................................... 22
Ending Conference Calls ................................................................................................................................. 22
TRANSFERRING CALLS .............................................................................................................................................. 22
Performing a Consultative (Warm) Transfer .................................................................................................. 22
Performing a Blind Transfer ........................................................................................................................... 23
Call Transfer to Voicemail .............................................................................................................................. 23
Using Network-based Call Transfer ................................................................................................................ 23
Note: If the transfer party does not pick up the phone, touch #6 to return to the original caller. ................. 24
PAGING (INTERCOM) ............................................................................................................................................... 24
REDIAL .................................................................................................................................................................. 25
MUTE ................................................................................................................................................................... 25
DIRECTED CALL PICKUP ............................................................................................................................................ 25
Directed Pickup .............................................................................................................................................. 26
Any Call Pickup ............................................................................................................................................... 26
Group Pickup .................................................................................................................................................. 26
4 MANAGING INCOMING CALLS ................................................................................................................ 27
REJECTING CALLS .................................................................................................................................................... 27
5 USING VOICEMAIL .................................................................................................................................. 27
RETRIEVING MESSAGES WHEN YOU ARE AWAY FROM THE OFFICE ....................................................................................... 28
RETURNING A CALL .................................................................................................................................................. 28
CHANGE YOUR VOICEMAIL PIN .................................................................................................................................. 28
RETRIEVING MESSAGES VIA THE WEB .......................................................................................................................... 29
TO CREATE A VOICEMAIL GROUP ............................................................................................................................... 32
MANAGING CALL LISTS ............................................................................................................................................. 34
MANAGING CONTACTS............................................................................................................................................. 34
ADDING CONTACTS ................................................................................................................................................. 35
ADDING CONTACTS MANUALLY ................................................................................................................................. 35
ADDING CONTACTS FROM CALL LISTS .......................................................................................................................... 35
2
Call Recording ..................................................................................................................................................... 26