LAB5: Verifying VoiceViewExpress & IMAP
Cisco Unified Communications Technical Training
Page 58 of 171
Systems feature – Night Service
CCA 1.9 can configure calls to chosen extensions to specially notify nominated ‘Night Service Phones’
during times that are designated as Night Service, or forward calls to other numbers during this time
period. The first step is to configure night service times.
1. Launch the “Schedules” configuration page under Telephony on CCA and go to the “Night
Service” tab.
2. Select ‘Mon’ for the day and set night service schedule from 18 00 to 08 00 and click Add.
3. Click on the ‘Mon’ row under the summary, and below choose to copy the selected row to
Weekdays and click Copy.
4. Click on the ‘Sat’ row and set night service schedule from 17 00 to 10 00, click Add then do the
same for Sunday
5. Click OK
Now night service is scheduled from 6:00 pm to 8:00 am Mon-Fri and 5:00 pm to 10:00 am on the
weekends.
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