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General| Deployment Model | On-premises |
|---|---|
| Maximum Agents | 400 |
| Reporting | Real-time and historical reporting |
| High Availability | Yes |
| Multichannel | Voice, email, chat |
| ACD | Yes |
| IVR | Yes |
| Supported Protocols | SIP, H.323 |
| Integration | Cisco Unified Communications Manager |
| Virtualization Support | Yes |
| Omnichannel Support | Yes |
| Outbound Dialing | Preview and Predictive |
