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General| Deployment Model | On-premises |
|---|---|
| Maximum Agents | 400 |
| Reporting | Real-time and historical reporting |
| High Availability | Yes |
| Multichannel | Voice, email, chat |
| ACD | Yes |
| IVR | Yes |
| Supported Protocols | SIP, H.323 |
| Integration | Cisco Unified Communications Manager |
| Virtualization Support | Yes |
| Omnichannel Support | Yes |
| Outbound Dialing | Preview and Predictive |
Explains the remote network management support for the Cisco CRS system.
Details how serviceability enables monitoring and discovery of CRS system components.
Describes integration with CiscoWorks for managing Cisco CRS devices.
Covers sending event logging messages in Syslog format to a Syslog server.
Explains tools assisting remote management and debugging of Cisco CRS systems.
Details serviceability support for Unified CCX monitoring and recording servers.
Explains SNMP as an industry-standard interface for exchanging management information.
Describes the core components of an SNMP-managed network.
Details the role of SNMP agents and subagents in network management.
Explains MIBs as hierarchical collections of information accessed via SNMP.
Describes setting up SNMP traps for automatic notification of errors and events.
Explains how alarms provide information about CRS system activities and potential problems.
Details the CRS Alarm Service's role in receiving and forwarding system alarms.
Provides steps to confirm, start, or restart the Cisco CRS Alarm Service.
Guides on configuring the Alarm Service to handle and route alarm messages.
Instructions on viewing alarm messages sent to a Syslog server.
Explains trace files as logs for detailed system information used in troubleshooting.
Describes creating trace files for specific Cisco CRS components.
Guides on configuring trace file parameters like name, size, and number of files.
Explains selecting trace levels for detailed or summarized event information.
Provides information and paths for various CRS component log files.
Explains CDP's role in sending network device information for discovery.
Details how to use the CDP driver to enable CiscoWorks discovery.
Describes the installation of the CDP protocol driver during CRS setup.
Introduces Cisco Support Tools for managing and troubleshooting CRS servers.
Explains how to access documentation and acquire Cisco Support Tools software.
Lists general steps to help diagnose most Cisco CRS product problems.
Provides troubleshooting tips for issues encountered during CRS installation.
Offers solutions for problems related to backing up, restoring, and updating CRS.
Troubleshoots issues related to the CME Telephony subsystem.
Provides troubleshooting tips for Cisco Unified Communications Manager Express.
Addresses various troubleshooting scenarios for Cisco Unified Contact Center Express.
Details common problems and solutions related to CRS Administration.
Troubleshoots problems encountered with the CRS Admin Utility.
Offers solutions for common issues with CRS databases.
Provides troubleshooting for problems related to the CRS Engine.
Troubleshoots issues encountered while running real-time reports in CRS.
Offers solutions for problems with CRS historical reporting.
Troubleshoots issues related to Automatic Speech Recognition (ASR) in CRS.
Provides troubleshooting tips for outbound call functionality in CRS.
Troubleshoots issues related to Text-to-Speech (TTS) functionality in CRS.
Addresses problems related to CRS serviceability tools and functions.
Troubleshoots issues related to language and internationalization settings in CRS.
Provides troubleshooting tips for Voice XML (VXML) processing in CRS.
Troubleshoots issues related to CRS high availability and system bootstrap.
Offers solutions for problems related to CRS high availability and failover mechanisms.
Troubleshoots issues with the VoIP Monitor feature in CRS.
