8-2
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
Installation Problems
• Serviceability Problems, page 8-64
• CRS Internationalization Problems, page 8-68
• VXML Problems, page 8-69
• High Availability and Bootstrap, page 8-71
• High Availability and Failover, page 8-72
• VoIP Monitor Problems, page 8-76
Installation Problems
This section contains the following troubleshooting tips on installation problems:
• One node on a CRS 5.0 two-node cluster crashes beyond repair, page 8-2
One node on a CRS 5.0 two-node cluster crashes beyond repair
Symptom You have a CRS 5.0 two-node cluster and one node crashes beyond repair.
Error Message None
Possible Cause The cause is unknown.
Recommended Action For information on installation instructions, see the Cisco Customer Response
Solutions Installation Guide.
Do the following:
Step 1 If necessary, switch the DB publisher from the crashed node to the working node.
Step 2 Remove the crashed node from the cluster by executing the Remove option in Control Center Server
Configuration page in the CRS Application Administration web interface on the non-crashed node.
Step 3 For instructions, see "Removing a Server" in the Cisco Customer Response Solutions Administration
Guide.
Step 4 Re-image the crashed node.
Step 5 Re-install CRS on the crashed node, and execute the Add To Cluster selection as part of the CRS
Administration configuration.
Backup, Restore, and Update Problems
This section contains the following troubleshooting tips on Backup, Restore, and Update problems:
• Backup, Restore, and Upgrade cannot be started from a client desktop, page 8-3
• During Backup, Restore, or Upgrade, an exception is seen in UI, page 8-3
• Backup failed for a One or Two-Node system, page 8-4
• CRS 4.5 profile name is missing, page 8-4
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