8-28
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Editor Problems
Syslog or SNMP trap notification of database purging activities is not sent
Symptom The CRS system does not send Syslog notification or SNMP trap notification of purging
activities.
Error Message None.
Possible Cause The Cisco CRS Alarm Service is not running, Syslog is not configured, or SNMP service
is not configured.
Complete the following steps:
Step 1 Make sure that the Cisco CRS Alarm Service is running.
Step 2 Make sure that Syslog is properly configured.
Step 3 Make sure that SNMP service is properly configured on the CRS server.
CRS Editor Problems
This section contains the following troubleshooting tips on CRS Editor problems:
• Change a string variable to an integer, page 8-28
• Accept step error during active debug, page 8-28
• Error occurs with Reactive Debugging Tool, page 8-29
Change a string variable to an integer
Symptom You want to change a string variable to an integer.
Error Message None.
Possible Cause None.
Recommended Action Use the Set step, which supports the conversion of a string to any numerical type.
Accept step error during active debug
Symptom While debugging an application, the following message appears, where n is the task ID:
Error Message Tas k: nAccept Step: Trigger is not a Contact Application trigger.
Possible Cause The debugger encountered the Accept step in the application but there was no call to
answer.
Recommended Action Debug the application as a Reactive Application and make the call before the
Reactive Application times out.
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