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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
Backup, Restore, and Update Problems
Step 5 Redo the restore.
If you don't have a copy of original ClusterData folder:
Step 1 Reinstall the CRS server using Win2K3 OS.
Step 2 Fresh install the server using the CRS installer.
Step 3 Rerun the Restore.
Restore failed on a two-node system that had run before the Restore
Symptom Restore failed on a two-node system. The system had already been configured as a cluster and
was running successfully before the restore.
Error Message Backup and Restore displays an exception or a 'Page Not Found' message.
Possible Cause When an exception is displayed by Backup and Restore, please check the logs in the
c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will
show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page
Not Found' message is displayed, please contact TAC since the CRS Node Manager service has
restarted for some reason.
Recommended Action Check failure. If failure is irrecoverable, please contact TAC. If failure is due to
intermittent issue, retry restore by doing the following:
Step 1 Shutdown the CRS Node Manager Service on both nodes.
Step 2 You must have a copy of ClusterData folder saved on both nodes:
a. Remove the C:\Program Files\wfavvid\ClusterData folder on both nodes.
b. Copy the original ClusterData folder to the C:\Program Files\wfavvid folder on both nodes.
Step 3 If you don't have a copy of ClusterData folder saved on both nodes:
a. Reinstall both CRS servers using Win2K3 OS.
b. Fresh install both servers using CRS installer.
c. Rerun the Restore.
Step 4 Restart CRS Node Manager on both nodes.
Step 5 Rerun the Restore again.
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