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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
High Availability and Bootstrap
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High Availability and Bootstrap
This section contains the following troubleshooting tips on CRS 5.0 high availability and bootstrap
problems:
• Transaction Manager cannot start, page 8-71
• Have an exception on startup with a message like "unable to recover transaction" or an error message
related to reading or modifying the "Tx.per" file., page 8-71
Transaction Manager cannot start
Symptom CRS cannot be started since the Transaction Manager failed to start.
Error Message The "BOOTSTRAP_START_ERROR" and "transaction manager is not started"
error messages are in the same log statement.
Possible Cause The third-party Transaction Manager (Mahalo) log in wfavvid\TxnMgrPersistence\ may
be corrupted.
Recommended Action Manually clean TxnMgrPersistence? directory.
Step 1 Shut down the Node Manager.
Step 2 Copy everything in the wfavvid\TxnMgrPersistence\ directory to a backup directory. Then delete all the
files in the wfavvid\TxnMgrPersistence\ directory.
Step 3 Restart the Node Manager.
Have an exception on startup with a message like "unable to recover
transaction" or an error message related to reading or modifying the "Tx.per"
file.
Symptom Symptom #1: in the log, you see TxLoggerException?, TxLoggerIOException?,
TxLoggerClassNotFoundException?, TxLoggerFileNotFoundException?, or other Tx......Exception.
Symptom #2: when bootstrap_mgr debug log is turned on, if you see "Recovery.recover" and "about to
recover." but did not see "Recovery.recover(): total pending tx: or "Recovery.recover(): no pending tx".
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