What to do if nothing happens when I invoke Quick Search on Cisco IP Communicator?
To resolve this issue: * Go to right-click > Preferences > Directories and enter a username and password (Your system administrator can tell you what user name and password to use.) * If you want to search your Personal Address Book using Quick Search, you must also go to right-click > Preferences > User and enter your user name.
What to do if Cisco Software fails to register with 'Error DBConfig'?
This error occurs when there is no device record for your Cisco IP Communicator device in Cisco CallManager, or if auto-registration is disabled. To resolve this, ensure that the device record you've created matches the network adapter chosen with Cisco IP Communicator.
Why does my Cisco IP Communicator reset unexpectedly?
Unexpected resets can occur due to a disruption in network connectivity. This lost connection can also be due to roaming out of range while using a wireless network connection.
What to do if Cisco Software can't find the network interface?
If Cisco IP Communicator cannot find the network interface device, ensure that the network interface chosen for Cisco IP Communicator is installed on the system.
Why does remote party hear distorted audio in Cisco IP Communicator Software?
If the remote party hears distorted or robotic audio, background noise, or inconsistent volume levels, the volume slider in the Cisco IP Communicator interface might be set too high. Test the volume level of Cisco IP Communicator for each audio mode.
What to do if my audio device does not show up in the Cisco IP Communicator audio mode drop-down menu?
If your audio device does not appear in the audio mode drop-down menu: * If the device is a USB handset, USB headset, or sound card, ensure it is properly installed and re-launch Cisco IP Communicator. Devices installed after launching are not recognized until the next launch. * If the device is an analog device, it will not appear in the audio mode list because analog devices are extensions of your sound card. Choose your sound card instead.
What to do if the other party hears echo on Cisco IP Communicator?
If the other party hears echo: * Launch the Audio Tuning Wizard and reduce the microphone volume for the current audio device. * If you are using your computer as a speakerphone, keep the button lit. * As a last resort, change your audio device.
What to do if the other party sounds muffled on Cisco IP Communicator?
If the other party sounds muffled: * If you are using Cisco IP Communicator remotely and have enabled the “Optimize for low bandwidth” feature (Preferences > Audio), apply a Listening audio filter. * If you are not using Cisco IP Communicator over a remote connection, disable the low bandwidth option. * Ask the other party to decrease his or her microphone volume, if possible.
What to do if the other party sounds too loud on Cisco IP Communicator?
If the other party sounds too loud, try adjusting the volume. Alternatively, launch the Audio Tuning Wizard and adjust the speaker volume for the current audio device.
Why can't I tune the microphone in Cisco IP Communicator?
Users should choose a time when they are not on a call and when the audio device is not in use by another application to tune it.
A step-by-step checklist to help users install and set up Cisco IP Communicator.
Details the process of installing and initially launching the Cisco IP Communicator software.
Guides users through selecting and tuning installed audio devices for optimal performance.
Covers essential configuration steps required before using Cisco IP Communicator.
Steps to verify that Cisco IP Communicator is ready for use after setup.
Provides a list of keyboard shortcuts for various application functions and navigation.
Covers fundamental call tasks like placing, answering, and ending calls.
Details various methods for placing a call using Cisco IP Communicator.
Explains how to answer incoming calls using different audio devices.
Provides instructions on how to properly end a call.
Explains how to place calls on hold and retrieve them.
Details how to mute and unmute the microphone during calls.
Guides on how to transfer a connected call to another number or recipient.
How to switch between active and held calls on different lines.
Instructions for initiating or participating in a standard conference call.
Explains how to set up and cancel call forwarding for incoming calls.
Covers non-standard, advanced call-handling features configured by the administrator.
How to park a call and retrieve it from another phone.
How to adjust call volume using the interface or computer controls and save settings.
Table to help troubleshoot common general issues encountered with the application.
Guidance on diagnosing and resolving audio quality problems during calls.
To Next Page
General