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Going On-Hook and Off-Hook
Some call-handling tasks and instructions differ depending on whether Cisco IP Communicator is
on-hook or off-hook.
• On-Hook—No calls are active, and you do not have an active dial tone. Cisco IP Communicator
provides on-hook dialing, which allows you to enter or choose phone numbers before activating
a dial tone.
• Off-Hook—The handset is enabled, the speakerphone or headset is active, or any of several other
methods are used to get a dial tone or to answer an incoming call.
Using Online Help
Cisco IP Communicator provides a convenient online help system. Help topics appear on the phone
screen. See the table below for details.
Understanding Feature Availability
Your company’s phone support team determines which features and services are available to you and
how they will be configured. Therefore, some of the features included in this User Guide might not be
available to you or might work differently on your phone system. Contact your support desk or system
administrator if you have questions about feature availability.
If you want to... Then...
View the main menu Click on your phone (or Ctrl + I on your keyboard) and wait several
seconds for the menu to display. If you are already in Help, click Main.
Learn about a button
or softkey
Click , then quickly click a button or softkey.
Learn about a menu
item
Click , then quickly click the menu item.
Or, click twice quickly with the menu item highlighted.
Get help using Help Click and choose Help from the Main Menu.
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