What to do if I hear echo on Cisco IP Communicator?
If you hear echo: * Ask the other party to decrease his or her microphone or speaker volume, if possible. * If the other party is using Cisco IP Communicator in speakerphone mode, ask him/her to make sure that the button is lit. * Make sure that your sound card is not feeding back audio from the microphone to the speaker.
What to do if the other party reports I sound too quiet on Cisco IP Communicator?
If the other party reports that you sound too quiet: * If you are using a headset, ensure Cisco IP Communicator is in headset mode. Headset mode is operating if is lit. If it is unlit, click it. * Make sure that the microphone boom is positioned correctly if you are using a headset. * If the problem persists, launch the Audio Tuning Wizard and increase the microphone volume for the current audio device. Before you tune an audio device that has its own volume adjustor, such as a USB headset with volume controls on the wire, increase the device’s volume level to the highest setting. * If you still sound too quiet, enable the Microphone Boost feature for the audio device from the Audio Tuning Wizard.
What to do if the other party reports I sound too loud on Cisco IP Communicator?
If the other party reports that you sound too loud: * Move the microphone boom slightly away from your mouth and toward your chin if you are using a headset. * If the problem persists, launch the Audio Tuning Wizard and decrease the microphone volume for the current audio device. * If you still sound too loud to the other party, disable the Microphone Boost feature, if it is enabled for that device. Do this from the Audio Tuning Wizard.
Why does my Cisco IP Communicator show 'Registering' or 'Defaulting to TFTP' repeatedly?
This issue occurs when Cisco IP Communicator can't contact the TFTP server. To resolve it, verify network connectivity to the TFTP server.
What to do if the other party sounds too loud on Cisco IP Communicator?
If the other party sounds too loud, try adjusting the volume. Alternatively, launch the Audio Tuning Wizard and adjust the speaker volume for the current audio device.
Why does Quick Search not work in Cisco IP Communicator Software?
You must create a custom configuration file.
Why can't I tune the microphone in Cisco IP Communicator?
Users should choose a time when they are not on a call and when the audio device is not in use by another application to tune it.
Why is remote voice disrupted in Cisco IP Communicator?
If the remote party’s voice is disrupted by unintended silences or sounds jittery, verify that the user’s sound cards and audio drivers are correctly installed.
Why is the call quality poor on Cisco IP Communicator with G.729 codec?
If you experience poor call quality when calling digital cell phones using the G.729 codec, use G.729 only when absolutely necessary.
Why is Cisco IP Communicator Software AutoUpdate unresponsive or slow?
You can resolve this issue by enabling HTTP access to the Communicator folder on the TFTP server.
A step-by-step checklist to help users install and set up Cisco IP Communicator.
Details the process of installing and initially launching the Cisco IP Communicator software.
Guides users through selecting and tuning installed audio devices for optimal performance.
Covers essential configuration steps required before using Cisco IP Communicator.
Steps to verify that Cisco IP Communicator is ready for use after setup.
Provides a list of keyboard shortcuts for various application functions and navigation.
Covers fundamental call tasks like placing, answering, and ending calls.
Details various methods for placing a call using Cisco IP Communicator.
Explains how to answer incoming calls using different audio devices.
Provides instructions on how to properly end a call.
Explains how to place calls on hold and retrieve them.
Details how to mute and unmute the microphone during calls.
Guides on how to transfer a connected call to another number or recipient.
How to switch between active and held calls on different lines.
Instructions for initiating or participating in a standard conference call.
Explains how to set up and cancel call forwarding for incoming calls.
Covers non-standard, advanced call-handling features configured by the administrator.
How to park a call and retrieve it from another phone.
How to adjust call volume using the interface or computer controls and save settings.
Table to help troubleshoot common general issues encountered with the application.
Guidance on diagnosing and resolving audio quality problems during calls.
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