Cisco Unified Contact Center Express User Manual

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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 2 Simple Network Management Protocol Support
Setting up SNMP Traps
Figure 2-1 Traps During Startup
Snapshot of Traps During Shutdown
The following example shows a snapshot oftraps generated by CRS during shutdown. To view this file
more clearly in Acrobat, use the Zoom In icon on the Acrobat menu bar to increase the text size.
Figure 2-2 Traps During Shutdown

Cisco Unified Contact Center Express Specifications

General

Deployment Model	On-premises
Maximum Agents	400
Reporting	Real-time and historical reporting
High Availability	Yes
Multichannel	Voice, email, chat
ACD	Yes
IVR	Yes
Supported Protocols	SIP, H.323
Integration	Cisco Unified Communications Manager
Virtualization Support	Yes
Omnichannel Support	Yes
Outbound Dialing	Preview and Predictive