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Cisco Unified Contact Center Express User Manual

Cisco Unified Contact Center Express
148 pages
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8-78
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
VoIP Monitor Problems

Table of Contents

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Cisco Unified Contact Center Express Specifications

General IconGeneral
Deployment ModelOn-premises
Maximum Agents400
ReportingReal-time and historical reporting
High AvailabilityYes
MultichannelVoice, email, chat
ACDYes
IVRYes
Supported ProtocolsSIP, H.323
IntegrationCisco Unified Communications Manager
Virtualization SupportYes
Omnichannel SupportYes
Outbound DialingPreview and Predictive

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