Cisco Unified Contact Center Express User Manual

Index
IN-6
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Prompt plays phrases in the wrong order 8-18
Prompts play in an incorrect language 8-17
Some prompts do not play 8-18
Some prompts in a script play in the language
specified and other prompts play in English
8-18
Unified IP IVR drops callers when transferring to an
extension
8-17
V
Virtual Network Computing (VNC) 1-3
VoIP Monitor problems 8-76
VoIP Monitor does not work correctly 8-77
VXML problems
Menu Choice DTMF does not work 8-70
Timeout attribute for non-input does not work 8-70
Voice Browser Step troubleshooting steps 8-69

Cisco Unified Contact Center Express Specifications

General

Deployment Model	On-premises
Maximum Agents	400
Reporting	Real-time and historical reporting
High Availability	Yes
Multichannel	Voice, email, chat
ACD	Yes
IVR	Yes
Supported Protocols	SIP, H.323
Integration	Cisco Unified Communications Manager
Virtualization Support	Yes
Omnichannel Support	Yes
Outbound Dialing	Preview and Predictive