Cisco Unified Contact Center Express User Manual

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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Preface
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can view the latest release of “What’s New in Cisco
Documentation” at this URL:
http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
• World-class networking training is available from Cisco. You can view current offerings at
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Cisco Unified Contact Center Express Specifications

General

Deployment Model	On-premises
Maximum Agents	400
Reporting	Real-time and historical reporting
High Availability	Yes
Multichannel	Voice, email, chat
ACD	Yes
IVR	Yes
Supported Protocols	SIP, H.323
Integration	Cisco Unified Communications Manager
Virtualization Support	Yes
Omnichannel Support	Yes
Outbound Dialing	Preview and Predictive