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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 1 About Serviceability
Unified CCX Call Statistics, Recording, and Monitoring Server Serviceability Support
Unified CCX Call Statistics, Recording, and Monitoring Server
Serviceability Support
You can set up a dedicated server for monitoring, recording, and maintaining Unified CCX statistics.
Such a server is called an Unified CCX Call Statistics, Recording, and Monitoring Server. You can also
set up a dedicated server or servers for monitoring. These servers are called Unified CCX Call
Monitoring Servers. The CRS installation process automatically sets up and configures serviceability on
these dedicated servers.
Serviceability enables CiscoWorks support and third-party NMS support for the servers and includes:
• Cisco Discover Protocol (CDP) support, which enables the Media Convergence Server (MCS) to be
discovered automatically by CiscoWorks.
• CISCO-CDP-MIB support.
• SYSAPPL-MIB support, which provides run-time status, version information, and application
discovery for voice recording and monitoring services.
• Standard third-party MIB support.
• EMBLEM support for CiscoWorks.
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