Cisco Unified Contact Center Express User Manual

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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 2 Simple Network Management Protocol Support
SYSAPPL-MIB
including but not limited to:
– Manager Manager
– Log Manager
– Config Manager
– Executor Manager
– Cluster Manager
– Node Manager
– File Manager
– Prompt Manager
– Grammar Manager
– Document Manager
– Resource Manager
– Script Manager
– Expression Manager
– Socket Manager
– RTP Port Manager
– Contact Manager
– Channel Manager
– Session Manager
– ICM Subsystem
– JTAPI Subsystem
– CMT Subsystem
– MRCP ASR Subsystem
– MRCP TTS Subsystem
– eMail Subsystem
– RmCm Subsystem
– Voice Browser Subsystem
– Core Real-Time Reporting Subsystem
– Enterprise Server Data Subsystem
– Database Subsystem
– VoIP Monitor Subsystem
– HTTP Subsystem
– Outbound Subsystem
– SIP Subsystem
– <Other Custom Subsystem>
• Cisco Desktop License and Resource Manager
• Cisco Desktop Call and Chat Service
• Cisco Desktop Enterprise Service

Cisco Unified Contact Center Express Specifications

General

Deployment Model	On-premises
Maximum Agents	400
Reporting	Real-time and historical reporting
High Availability	Yes
Multichannel	Voice, email, chat
ACD	Yes
IVR	Yes
Supported Protocols	SIP, H.323
Integration	Cisco Unified Communications Manager
Virtualization Support	Yes
Omnichannel Support	Yes
Outbound Dialing	Preview and Predictive