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Cisco Unified Contact Center Express User Manual

Cisco Unified Contact Center Express
148 pages
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Ta b l e 4-4 CRS Log Files
Component Path File/Extension
MSI Installer \ (root) • CRSMsiInstallLog.txt
• CalInstall.log
• CRSMsdeInstallLog.txt
• CRSAutorun.log
• CRS-BARSJVMinstallLog.txt
• SQLInstallLog.txt
• CRSMsiUnregister.log
• UpdateTool.log
• CRSPatchInstallLog.txt
• CRSJREInstallLog.txt
Cluster View Daemon (CVD) \Program Files\wfavvid\log\MCVD\ *.log
Database
ADS / HDS / RDS
CRS SQL Server Logs
\Program Files\wfavvid\log\ReplLogs\
\Program Files\Microsoft SQL
Server\MSSQL$CRSSQL\LOG\
*.log
*.log
*.log
CRS Administration \Program Files\wfavvid\log\MADM\ *.log
Engine, driverManager \Program Files\wfavvid\log\MIVR\ *.log
JTAPI \Program Files\wfavvid\log\JTAPI\ *.log
CRS Editor \Program Files\wfavvid\log\MEDT\ *.log
Archive Tool \%TEMP%\ log\MARC\ *.log
Serviceability components:
1. Alarm Service
2. SNMP SYSApp
3. SNMP CDP
1. \Program
Files\Cisco\AlarmService\AlarmServiceLog\
2. \Program Files\Cisco\AlarmService\Log \ALARM\
3. \Program Files\Cisco\bin\
1. *. log
2. SnmpSysAppImpl.log
3. SnmpCdpImpl.log
Transaction components:
1. Transaction Manager's
Persistence directory (Do
Not delete or modify this
directory
2. Transaction Manager's
Persistence Backup directory
3. Transaction State directory
(Do Notdelete or modify this
directory)
1. \Program Files\wfavvid \txnMgrPersistence
2. \Program Files\wfavvid \txnMgrPersistence_old
3. \Program Files\wfavvid \BSTxState
1. everything inside
2. everything inside
3. *.per and *.old
4-10
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 4 Trace
The CRS Log Files

Table of Contents

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Cisco Unified Contact Center Express Specifications

General IconGeneral
Deployment ModelOn-premises
Maximum Agents400
ReportingReal-time and historical reporting
High AvailabilityYes
MultichannelVoice, email, chat
ACDYes
IVRYes
Supported ProtocolsSIP, H.323
IntegrationCisco Unified Communications Manager
Virtualization SupportYes
Omnichannel SupportYes
Outbound DialingPreview and Predictive

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