Contents
iv
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Restore failed on a two-node system that had run before the Restore 8-6
Restore failed on a two-node system that was re-imaged 8-7
Some RmCm configuration is missing after Upgrade 8-8
CME Telephony subsystem problems 8-8
A functional routing point stopped working or the CME Telephony subsystem is in partial
service
8-8
Cisco Unified Communications Manager Automated Attendant problems 8-9
Dial by name does not find the specified server 8-9
Automated Attendant prompt is not played 8-9
Cisco Unified Communications Manager Express Problems 8-10
Agent cannot log in on shared line 8-10
Agent cannot log in on restricted line 8-10
When agent drops from conference, all parties on conference are dropped 8-10
Cisco Unified CCX Problems 8-10
RmCm subsystem is out of service 8-11
RmCm subsystem remains INITIALIZING 8-11
RmCm remains in Initializing state 8-12
Agents, Supervisors, or Teams are out of synch 8-12
Agent or CSQ does not appear in Cisco Desktop Administrator (CDA) 8-12
Agents do not appear in the Resources area in the Unified CCX Configuration web page 8-13
You cannot select the order of agents 8-13
Agent does not go to Work state after handling a call 8-13
A media step causes a Could not create PlayPromptDialog Object exception 8-14
Unable to make any Unified CCX configuration changes 8-14
Some resource selection criteria are missing 8-14
Unable to record an agent 8-15
Sometimes the supervisor can monitor and record an agent and sometimes he cannot 8-15
Calls to Unified CCX route points are disconnected 8-15
Calls are not routed to agents 8-15
Agents do not show in a CSQ 8-16
Caller gets dropped when an attempt is made to recall a Unified CCX agent extension after the agent
previously parked the call
8-16
Updating a NIC driver disables silent monitoring and recording 8-16
Cisco Unified IP IVR Problems 8-17
Cisco Unified IP IVR drops callers when transferring to an extension 8-17
Prompts play in language 8-17
Some prompts do not play 8-18
Some prompts in a script play in the language specified and other prompts play in English 8-18
A prompt plays phrases in the wrong order 8-18
To Next Page
Loading...
Need help?
General
