Contents
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Changing the time on CRS machines results in agents getting logged off 8-32
An error message plays when calling a CTI route point 8-33
Changes to applications do not register 8-33
Call drops during transfer over gateway 8-34
H.323 client DTMF digits not detected 8-34
Redirected call is disconnected 8-34
The CRS server runs out of disk space 8-35
CRS Server runs at 100% capacity or is very slow 8-35
Database Subsystem goes into partial service 8-36
JTAPI subsystem is in partial service 8-37
Unable to connect to JTAPI provider 8-37
The Simple Recognition step takes the unsuccessful branch 8-38
Calling party and CRS do not have common codec 8-38
Prompts with incorrect codec being played out 8-38
Prompt Exception in CRS Engine log file 8-39
CRS Engine does not start 8-39
Application subsystem in partial service and application running for an unexpectedly long time 8-39
CRS Server and Active Directory integration results in some services being unregistered 8-40
CRS Real-Time Reporting Problems 8-40
Attempting to run a real-time report causes an error 8-40
After installing JRE, the user receives a message from real-time reporting saying to install JRE 8-41
CRS Historical Reporting Problems 8-41
Exported PDF report does not print in landscape orientation 8-42
User login missing in Windows XP after installing HR client 8-42
Client and Server security policies do not match 8-43
Charts do not appear properly in MS Excel format 8-43
Columns of data missing in report in MS Excel format 8-43
Records truncated in report in MS Excel format 8-43
Agent names overwritten on charts 8-44
RTF Report containing charts has tabular report headings 8-44
Scheduler icon does not appear on Terminal Services client 8-44
Reports do not execute at scheduled times 8-44
Search dialog box and Preview tab appear in English on Windows system with locale set to
German
8-45
Dialog box does not appear as expected when report is exported 8-45
Error when choosing an option from the Historical Reporting web page 8-45
Truncated report description in Historical Reports client 8-46
Scheduled Historical Reports do not run 8-46
The SQL Command Failed dialog box appears when you try to generate a historical report 8-46
Some information appears in English on a German system 8-47
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