Contents
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
The Historical Reports client computer cannot connect to the CRS server 8-47
A Database Connection Error 5051 error appears 8-47
Export file name does not appear in Export dialog box 8-48
Cannot point to local applications from the Database Server Configuration page 8-48
Attempt to log in to the CRS Server from the Historical Reporting client fails and an error message is
returned
8-49
Only three report templates available for Unified CCX Standard 8-49
Discrepancy in number of ACD calls shown on custom reports 8-50
Priority Summary Activity Report chart prints only partly in color 8-50
Scheduled Historical Reports do not run and message appears in CiscoSch.log file 8-50
Historical Reporting Client window shows nothing in user drop-down menu 8-51
Historical Reporting Client stops working; attempt to log in again results in error messages 8-51
Scheduler DOS exception error received when running a custom report 8-52
Columns displaced in Excel spreadsheet when exporting a report 8-52
Scheduler icon does not appear in Windows status bar 8-52
Error message appears indicating connection with database is broken 8-53
Automatic Speech Recognition (ASR) Problems 8-53
Names are not recognized 8-53
Recognition never times out 8-54
Alternate pronunciations and nicknames are not recognized 8-54
Reduced call completion rate under heavy load while using an MRCP ASR Group 8-54
MRCP ASR subsystem is out of service 8-55
Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take
effect
8-55
Calling a route point with an MRCP ASR Dialog Group results in default treatment 8-56
Outbound Problems 8-56
Agent does skip or skip-close but does not stay reserved 8-57
Agent is not getting callbacks 8-57
Agent is ready but does not get an Outbound call for up to Two minutes 8-57
Errors placing Outbound calls 8-58
Not all contacts get imported 8-58
On the Campaigns Configuration web page, the available CSQs list is empty even though there are
CSQs configured under the RmCm subsystem
8-58
Outbound buttons do not show up on CAD 8-58
Outbound buttons show up but are disabled on CAD 8-59
Outbound calls are not getting dialed 8-59
Outbound call volume is low 8-59
Outbound System Service is not in service 8-60
RTR Outbound reports do not show all possible reclassification 8-60
Text-to-Speech (TTS) Problems 8-60
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