Contents
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Provider becomes IN_SERVICE immediately 8-61
A TTS Prompt will not play 8-61
A TTS prompt is not recognizable 8-62
MRCP TTS subsystem is out of service 8-62
Long TTS prompts consume significant memory on CRS Server 8-62
Non-UTF-8 characters needed for some languages 8-63
A .wav file prompt playback is garbled when played by a TTS server 8-63
Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not
take effect
8-64
Serviceability Problems 8-64
SNMP-based network management tools cannot monitor CRS components 8-65
File Manager in partial service 8-65
SNMP traps do not arrive at the trap receiver 8-65
Syslog messages not received by receiver 8-66
The Alarm Service does not start 8-67
Serviceability does not uninstall completely 8-67
Updating Data with the Serviceability Tool on One Node Does Not Update Other Nodes 8-67
Virus Scan software slows Call Completion Rate 8-68
CRS Internationalization Problems 8-68
Results not as expected for first name and last name in Chinese, Japanese, and Korean 8-68
Language specified is not accepted or played 8-69
VXML Problems 8-69
Voice Browser Step troubleshooting steps 8-69
Timeout attribute for non-input does not work 8-70
Menu Choice DTMF does not work 8-70
High Availability and Bootstrap 8-71
Transaction Manager cannot start 8-71
Have an exception on startup with a message like "unable to recover transaction" or an error message
related to reading or modifying the "Tx.per" file.
8-71
High Availability and Failover 8-72
Previously configured log file size is not preserved after system upgrade 8-72
Conflicts in Datastore Control Center history 8-73
Cannot make configuration changes in HA cluster 8-73
Cannot make configuration changes in RmCm Subsystem 8-73
Service constantly shows Invalid 8-74
CRS server keeps rebooting due to CRS Node Manager failure 8-74
Cluster is in partial service 8-74
Server is in partial service 8-75
CRS does not accept call or function properly 8-75
Service Master/Slave status is not shown on CRS Administration Control Center 8-75
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