Cisco Unified Contact Center Express User Manual

Contents
ix
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Cluster time synch fails 8-76
CRS Servers respond slowly in HA environment 8-76
Multilple failovers with high CPU usage 8-76
VoIP Monitor Problems 8-76
VoIP monitor does does not work correctly 8-77
CRS fails to start 8-77
I NDEX

Cisco Unified Contact Center Express Specifications

General

Deployment Model	On-premises
Maximum Agents	400
Reporting	Real-time and historical reporting
High Availability	Yes
Multichannel	Voice, email, chat
ACD	Yes
IVR	Yes
Supported Protocols	SIP, H.323
Integration	Cisco Unified Communications Manager
Virtualization Support	Yes
Omnichannel Support	Yes
Outbound Dialing	Preview and Predictive