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Unified IP Phone 8941
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Cisco Unified IP Phone 8941 - Cisco Unified IP Phone Administration
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P
ART
IV
Cisco Unified IP Phone Administration
•
Cisco
Unified
IP
Phone
Security
,
page
69
•
Cisco
IP
Phone
Customization,
page
79
•
Phone
Features
and
Setup,
page
85
•
Corporate
and
Personal
Directory
Setup,
page
133
80
82
Table of Contents
Main Page
Default Chapter
3
Table of Contents
3
Preface
11
Overview
11
Audience
11
Guide Conventions
11
Related Documentation
13
Cisco Unified IP Phone 8900 Series Documentation
13
Cisco Unified Communications Manager Documentation
13
Cisco Business Edition 5000 Documentation
13
Documentation, Support, and Security Guidelines
13
Cisco Product Security Overview
13
About Cisco Unified IP Phone
15
Technical Details
17
Physical and Operating Environment Specifications
17
Cable Specifications
18
Network and Computer Port Pinouts
18
Network Port Connector
18
Computer Port Connector
19
Phone Power Requirements
20
Power Outage
22
Power Reduction
22
Network Protocols
22
VLAN Interaction
28
Cisco Unified Communications Manager Interaction
29
Cisco Unified Communications Manager Express Interaction
29
External Devices
30
Phone Behavior During Times of Network Congestion
30
Cisco Unified IP Phone Hardware
31
Cisco Unified IP Phone Hardware Overview
31
Cisco Unified IP Phone 8941
31
Phone Connections
32
Cisco Unified IP Phone 8945
33
Phone Connections
33
Buttons and Hardware
34
Terminology Differences
37
Part I I Cisco Unified IP Phone Installation
39
Cisco Unified IP Phone Installation
41
Verify Network Setup
41
Enable Autoregistration for Phones
42
Install Cisco Unified IP Phone
43
Set up Phone from Setup Menus
44
Apply a Phone Password
45
Text Menu Entry from Phone
45
Configure Network Settings
46
Set up Ipv4
48
Procedure
48
Step 1
48
TFTP Server
49
Set Admin VLAN ID Field
50
Set Domain Name Field
50
Set DHCP Field
51
Set PC Port Setup Field
51
Set PC VLAN Field
51
Set SW Port Setup Field
51
Set Default Router Field
52
Set IP Address Field
52
Set Subnet Mask Field
52
Set Alternate TFTP Field
53
Set DNS Server Fields
53
Set TFTP Server 1 Field
53
Phone Startup Process
54
Set DHCP Address Released Field
54
Set Secondary Load Server
54
Set TFTP Server 2 Field
54
Configure Phone Services for Users
55
Cisco Unified Communications Manager Phone Setup
57
Determine the Phone MAC Address
57
Set up Cisco Unified IP Phone
58
Phone Addition Methods
61
Add Phones Individually
61
Add Phones with a BAT Phone Template
62
Add Users to Cisco Unified Communications Manager
62
Add a User from an External LDAP Directory
63
Add a User Directly to Cisco Unified Communications Manager
63
Add a User to an End User Group
64
Associate Phones with Users
65
Survivable Remote Site Telephony
65
Set up Cisco Unified Communications Manager Features
68
Self Care Portal Management
71
Self Care Portal Overview
71
Set up User Access to the Self Care Portal
71
Customize the Self Care Portal Display
72
Hardware and Accessory Installation
73
Cisco Unified IP Phone Accessories
75
Connect Footstand
75
Handset
76
Headsets
77
Audio Quality
77
Wired Headsets
77
Connect Wired Headset
78
Disable a Wired Headset
78
Bluetooth Wireless Headsets
78
Enable a Bluetooth Wireless Headset
78
Wireless Headset Using Headset Port
79
Cisco Unified IP Phone Administration
81
Chapter 7 Cisco Unified IP Phone Security
83
View Current Security Features on Phone
83
View Security Profiles
83
Supported Security Features
84
Supported TLS and Ciphers
87
Set up Locally Significant Certificate
87
Phone Call Security
88
Secure Phone Call Identification
88
Secure Conference Call Identification
89
Provide Encryption for Barge
90
802.1X Authentication
90
Access 802.1X Authentication
91
Authentication Options
91
Set Device Authentication Field
92
Set EAP-MD5 Fields
92
Chapter 8 Cisco IP Phone Customization
93
Custom Phone Rings
93
Set up Custom Phone Ring
93
Custom Ring File Formats
94
Custom Background Images
95
Set up Custom Background Image
95
Custom Background File Formats
96
Phone Customization Tools
97
Set up Idle Display
97
Phone Features and Setup
99
Phone Features and Setup Overview
100
Cisco IP Phone User Support
100
Telephony Features
100
Feature Support by Protocol
122
Phone Button Templates
129
Modify Phone Button Template
130
Set up PAB or Speed Dial as IP Phone Service
130
Modify Phone Button Template for PAB or Fast Dial
131
Set up Softkey Template
131
Control Phone Web Page Access
134
Calling Party Normalization
135
Schedule Power Save for Cisco IP Phone
135
Disable Speakerphone
137
Enable Agent Greeting
137
Set up Automatic Port Synchronization
138
Set up Do Not Disturb
138
Enable Device Invoked Recording
139
Enable BLF for Call Lists
139
Set up Call Forward Notification
140
Set up Incoming Call Toast Timer
141
Set up Remote Port Configuration
141
Set up SSH Access
142
Client Matter Codes and Forced Authorization Codes
142
Set up Phone Minimum Ring Volume
143
Set up Video Capability
143
Set up Peer Firmware Sharing
144
Set Auto Save Volume
145
Chapter 1 0 Corporate and Personal Directory Setup
147
Corporate Directory Setup
147
Personal Directory Setup
147
User Personal Directory Entries Setup
148
Download Cisco IP Phone Address Book Synchronizer
148
Cisco IP Phone Address Book Synchronizer Deployment
148
Install Synchronizer
149
Set up Synchronizer
149
Part V Cisco Unified IP Phone Troubleshooting
151
C H a P T E
153
Monitoring Phone Systems
153
Cisco Unified IP Phone Status
153
Display Phone Information Window
153
Model Information Fields
154
Display Status Menu
154
Display Status Messages Window
155
Status Messages
155
Display Network Statistics Window
160
Network Statistics Fields
160
Display Call Statistics Window
162
Call Statistics Fields
162
Access Web Page for Phone
164
Device Information
165
Network Setup
166
Network Statistics
171
Ethernet Information Web Page
171
Access Area and Network Area Web Pages
171
Device Logs
172
Streaming Statistics
173
Troubleshooting
179
General Troubleshooting Information
179
Startup Problems
181
Cisco IP Phone Does Not Go through the Normal Startup Process
181
Cisco IP Phone Does Not Register with Cisco Unified Communications Manager
182
Phone Displays Error Messages
182
Phone Displays Message: Unprovisioned
182
Manager
183
Phone Cannot Connect to TFTP Server
183
Phone Cannot Connect to Server
183
Phone Cannot Connect Using DNS
183
Cisco Unified Communications Manager and TFTP Services Are Not Running
184
Configuration File Corruption
184
Cisco Unified Communications Manager Phone Registration
184
Cisco IP Phone Cannot Obtain IP Address
185
Phone Reset Problems
185
Phone Cannot Connect to LAN
185
Phone Resets Due to Intermittent Network Outages
185
Phone Resets Due to DHCP Setting Errors
186
Phone Resets Due to Incorrect Static IP Address
186
Phone Resets During Heavy Network Usage
186
Phone Resets Due to Intentional Reset
186
Phone Resets Due to DNS or Other Connectivity Issues
187
Phone Does Not Power up
187
Cisco IP Phone Security Problems
187
CTL File Problems
187
Authentication Error, Phone Cannot Authenticate CTL File
187
Phone Cannot Authenticate CTL File
188
CTL File Authenticates but Other Configuration Files Do Not Authenticate
188
Phone Does Not Register
188
Signed Configuration Files Are Not Requested
188
802.1X Authentication Problems
189
802.1X Enabled on Phone but Phone Does Not Authenticate
190
802.1X Not Enabled
190
Factory Reset of Phone Has Deleted 802.1X Shared Secret
190
Audio and Video Problems
191
Phone Display Is Wavy
191
No Speech Path
191
Choppy Speech
191
Manager
192
Insufficient Bandwidth for Video Calls
192
Video Changes Resolution
192
General Telephone Call Problems
193
VPN-Connected Phone Does Not Log Calls
193
Phone Call Cannot be Established
193
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
194
Troubleshooting Procedures
194
Set up Remote Phone
194
Check TFTP Settings
195
Check DHCP Settings
195
Verify DNS Settings
196
Create a New Phone Configuration File
196
Determine DNS or Connectivity Issues
197
Identify 802.1X Authentication Problems
197
Start Service
198
Control Debug Information from Cisco Unified Communications Manager
198
Maintenance
201
Basic Reset
201
Reset the Phone to the Factory Settings from the Phone Keypad
202
Perform Factory Reset from Phone Menu
202
Perform Network Configuration Reset
202
Remove CTL File
203
Voice Quality Monitoring
203
Voice Quality Troubleshooting Tips
204
Voice Quality Metrics
204
Video Metrics
205
Cisco IP Phone Cleaning
206
Chapter 1 4 International User Support
207
Unified Communications Manager Endpoints Locale Installer
207
International Call Logging Support
207
Language Limitation
208
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