Cisco Unified IP Phone 8941 - Part V Cisco Unified IP Phone Troubleshooting

Cisco Unified IP Phone 8941

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PART V

Cisco Unified IP Phone Troubleshooting

•

Monitoring Phone Systems, page 139

•

Troubleshooting, page 165

•

Maintenance, page 187

•

International User Support, page 193

Table of Contents

Default Chapter3
- Table of Contents3
Preface11
- Overview11
- Audience11
- Guide Conventions11
- Related Documentation13
- Documentation, Support, and Security Guidelines13
  - Cisco Product Security Overview13
About Cisco Unified IP Phone15
Technical Details17
- Physical and Operating Environment Specifications17
- Cable Specifications18
- Phone Behavior During Times of Network Congestion30
Cisco Unified IP Phone Hardware31
- Cisco Unified IP Phone Hardware Overview31
- Cisco Unified IP Phone 894131
  - Phone Connections32
- Cisco Unified IP Phone 894533
  - Phone Connections33
- Buttons and Hardware34
- Terminology Differences37
Part I I Cisco Unified IP Phone Installation39
Cisco Unified IP Phone Installation41
- Verify Network Setup41
- Enable Autoregistration for Phones42
- Install Cisco Unified IP Phone43
- Set up Phone from Setup Menus44
  - Apply a Phone Password45
  - Text Menu Entry from Phone45
- Configure Network Settings46
  - Set up Ipv448
Procedure48
Step 148
- TFTP Server49
- Set Admin VLAN ID Field50
- Set Domain Name Field50
- Set DHCP Field51
- Set PC Port Setup Field51
- Set PC VLAN Field51
- Set SW Port Setup Field51
- Set Default Router Field52
- Set IP Address Field52
- Set Subnet Mask Field52
- Set Alternate TFTP Field53
- Set DNS Server Fields53
- Set TFTP Server 1 Field53
- Phone Startup Process54
- Set DHCP Address Released Field54
- Set Secondary Load Server54
- Set TFTP Server 2 Field54
- Configure Phone Services for Users55
Cisco Unified Communications Manager Phone Setup57
- Determine the Phone MAC Address57
- Set up Cisco Unified IP Phone58
- Phone Addition Methods61
  - Add Phones Individually61
  - Add Phones with a BAT Phone Template62
- Add Users to Cisco Unified Communications Manager62
  - Add a User from an External LDAP Directory63
  - Add a User Directly to Cisco Unified Communications Manager63
- Add a User to an End User Group64
- Associate Phones with Users65
- Survivable Remote Site Telephony65
- Set up Cisco Unified Communications Manager Features68
Self Care Portal Management71
- Self Care Portal Overview71
- Set up User Access to the Self Care Portal71
- Customize the Self Care Portal Display72
Hardware and Accessory Installation73
Cisco Unified IP Phone Accessories75
- Connect Footstand75
- Handset76
- Headsets77
Cisco Unified IP Phone Administration81
Chapter 7 Cisco Unified IP Phone Security83
- View Current Security Features on Phone83
- View Security Profiles83
- Supported Security Features84
Chapter 8 Cisco IP Phone Customization93
- Custom Phone Rings93
  - Set up Custom Phone Ring93
  - Custom Ring File Formats94
- Custom Background Images95
  - Set up Custom Background Image95
  - Custom Background File Formats96
- Phone Customization Tools97
- Set up Idle Display97
Phone Features and Setup99
- Phone Features and Setup Overview100
- Cisco IP Phone User Support100
- Telephony Features100
- Feature Support by Protocol122
- Phone Button Templates129
  - Modify Phone Button Template130
  - Set up PAB or Speed Dial as IP Phone Service130
  - Modify Phone Button Template for PAB or Fast Dial131
- Set up Softkey Template131
- Control Phone Web Page Access134
- Calling Party Normalization135
- Schedule Power Save for Cisco IP Phone135
- Disable Speakerphone137
- Enable Agent Greeting137
- Set up Automatic Port Synchronization138
- Set up Do Not Disturb138
- Enable Device Invoked Recording139
- Enable BLF for Call Lists139
- Set up Call Forward Notification140
- Set up Incoming Call Toast Timer141
- Set up Remote Port Configuration141
- Set up SSH Access142
- Client Matter Codes and Forced Authorization Codes142
- Set up Phone Minimum Ring Volume143
- Set up Video Capability143
- Set up Peer Firmware Sharing144
- Set Auto Save Volume145
Chapter 1 0 Corporate and Personal Directory Setup147
- Corporate Directory Setup147
- Personal Directory Setup147
- User Personal Directory Entries Setup148
  - Download Cisco IP Phone Address Book Synchronizer148
  - Cisco IP Phone Address Book Synchronizer Deployment148
    - Install Synchronizer149
    - Set up Synchronizer149
Part V Cisco Unified IP Phone Troubleshooting151
C H a P T E153
Monitoring Phone Systems153
- Cisco Unified IP Phone Status153
Troubleshooting179
- General Troubleshooting Information179
- Startup Problems181
- Cisco IP Phone Cannot Obtain IP Address185
- Phone Reset Problems185
- Cisco IP Phone Security Problems187
  - CTL File Problems187
  - 802.1X Authentication Problems189
- Audio and Video Problems191
- General Telephone Call Problems193
Maintenance201
- Basic Reset201
- Voice Quality Monitoring203
  - Voice Quality Troubleshooting Tips204
  - Voice Quality Metrics204
- Video Metrics205
- Cisco IP Phone Cleaning206
Chapter 1 4 International User Support207
- Unified Communications Manager Endpoints Locale Installer207
- International Call Logging Support207
- Language Limitation208

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