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Cisco Webex Administration Guide
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Webex
Desk
Camera
Administration
Guide
16
Deploy
Y
our
Camera
Upgrade
the
Camera
Firmware
with
the
Camera
App
19
21
Table of Contents
Default Chapter
3
Table of Contents
3
CHAPTER 1 Your Camera
5
About the Webex Desk Camera
5
New and Changed Information for Firmware Release
6
Camera Hardware
6
New and Changed Information for Firmware Release 2.3(1)
6
Physical and Operating Environment Specifications
8
Supported Languages
9
Clean Your Camera
9
Additional Help and Information
9
Cisco One-Year Limited Hardware Warranty Terms
10
CHAPTER 2 Deploy Your Camera
11
Best Practices
11
Connect Your Camera
12
System Requirements of the Camera App
14
Install the Webex Desk Camera App
14
Check Camera Inventory in Control Hub
16
Firmware Upgrade
16
Upgrade the Camera Firmware on Cisco Accessory Hub
17
Upgrade the Camera Firmware with the Camera App
18
CHAPTER 3 Troubleshoot Your Camera
21
My Computer Doesn't Recognize the Camera
21
I Can't See My Preview on Webex App or Webex Meetings
22
Video Quality Is Poor
22
Accessory Hub Can't Detect the Camera
23
Camera Logs
23
Collect Logs with the Camera App
23
Collect Camera Logs with Cisco Accessory Hub
24
Collect Camera Logs with Webex App
24
Collect Camera Logs with Webex Meetings
25
Cisco Technical Support
25
Return Materials Authorization Checklist
25
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User Guide
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Cisco Webex Specifications
General
Frame Rate
30 fps
Microphone
Yes
Connectivity
USB
Compatibility
Windows, macOS
Mounting
Monitor clip
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