Step 3 Click Download firmware to download and save the latest firmware to your local drive.
If your current firmware is up to date, the Download firmware button is inactive.
You can also download the firmware from Cisco Software Download. Login is required for downloading.
Step 4 Navigate to Basic > Firmware.
Step 5 Click Select file and choose the downloaded firmware file from your local drive.
If you select a wrong firmware file, click Remove and select the correct file.
Step 6 Click Upgrade to start the upgrade.
Keep your camera connected to your computer during the upgrade.
Note
Step 7 When the upgrade completes, wait about 30 seconds for your camera to reboot.
Related Topics
Install the Webex Desk Camera App, on page 11
Upgrade the Camera Firmware on Cisco Accessory Hub, on page 26
View Camera Information, on page 30
Upgrade the Camera Firmware on Cisco Accessory Hub
The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web
browser. The tool automatically checks your camera model and current firmware version, and gives you the
option to upgrade your camera if there is a newer version available. You can also upgrade your camera with
a local firmware file using Cisco Accessory Hub.
Visit Cisco Accessory Hub with the latest version of Google Chrome or Microsoft Edge.
Note
Before you begin
Close any apps that may use your camera.
Procedure
Step 1 Connect your camera to your computer.
Step 2 Go to Cisco Accessory Hub in your web browser.
Step 3 Click Connect.
Webex Desk Camera User Guide
26
Maintain Your Camera
Upgrade the Camera Firmware on Cisco Accessory Hub
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