• For Windows:
C:\Users\<user_ID>\AppData\Roaming\Cisco Webex Desk Camera
• For Mac OS:
Macintosh HD:\Users\<user_ID>\Library\Application Support\Cisco Webex Desk Camera
Procedure
Step 1 Open the Webex Desk Camera app.
Step 2 On the Basic tab, locate Camera logs.
Step 3 Click Collect to start logs collection.
Step 4 Click Open to open the directory where the log files are saved.
Related Topics
Install the Webex Desk Camera App, on page 11
Collect Camera Logs with Webex App, on page 32
Collect Camera Logs with Webex Meetings, on page 32
Collect Camera Logs with Cisco Accessory Hub, on page 31
Collect Camera Logs with Cisco Accessory Hub
If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for
troubleshooting. The camera logs are saved to the download directory specified in your web browser.
You can only use Cisco Accessory Hub with Google Chrome version 68 and later.
Note
Procedure
Step 1 Connect your camera to your computer.
Step 2 Go to https://upgrade.cisco.com/accessories in your web browser.
Step 3 Follow the onscreen instructions until the camera serial number and firmware version display.
Step 4 Click Get camera logs at the bottom.
Related Topics
Collect Logs with the Camera App, on page 30
Collect Camera Logs with Webex App, on page 32
Collect Camera Logs with Webex Meetings, on page 32
Webex Desk Camera User Guide
31
Maintain Your Camera
Collect Camera Logs with Cisco Accessory Hub
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