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I Can't See My Preview on Webex App or Webex Meetings

Problem

The camera is connected and is configured correctly, but the video doesn't preview on Webex App or Webex

Meetings.

Solution

• Close any other applications that are using the camera. Then, go to Webex App or Webex Meetings and

do the following actions:

1. Select another camera in the camera list. For example, select the system integrated camera.

2. Select Webex Desk Camera again.

• Slide the privacy shutter to the far right side to open it.

• Disconnect and reconnect your camera.

Related Topics

Camera Logs, on page 30

Accessory Hub Can't Detect the Camera, on page 35

Webex App or Webex Meetings Can't Connect to the Camera

My Computer Doesn't Recognize the Camera, on page 33

Video Quality is Poor, on page 34

Video Quality is Poor

Problem

Your video quality that the meeting participants see is poor or subpar.

Solution

• Check if the lens gets dirty. Clean it with a soft cloth.

• Check your self-view image quality on the meeting app or on the camera app.

• If the self view looks good, then the problem may be with the network bandwidth. Work with your

network service provider to test your network performance and enhance the bandwidth.

The network bandwidth determines the video resolution in Webex meetings or calls. If the bandwidth

allows, the default resolution is 720P@30fps for Webex App or Webex Meetings, and 1080P@30fps

for Webex Room devices.

• If the quality of your self view looks bad, then adjust the resolution in the Webex Desk Camera app.

For information on how to adjust video resolution, see Configure the Video Image Settings, on page

18.

Webex Desk Camera User Guide

Maintain Your Camera

I Can't See My Preview on Webex App or Webex Meetings

Cisco Webex User Manual

Other manuals for Cisco Webex